Product Support Specialist

Employer Industry: Payment Technology and Education Services

• Salary up to $47,000
• Comprehensive benefits package including medical, dental, vision, and life insurance
• Generous earned time off and 401K with student loan repayment options
• Performance-based incentive pay and tuition reimbursement available
• Opportunity to work in a supportive and inclusive workplace culture
• Chance to make a significant impact in the education and technology sectors

• Provide phone and ticketing case support for FACTS products/services
• Collaborate with internal teams to proactively address client needs
• Deliver online training for new institutions and contacts on product usage
• Maintain a high standard of service level agreements and customer satisfaction
• Participate in projects aimed at improving operational efficiency and client retention

• Associate degree in a related field (Bachelor’s preferred) or equivalent experience
• 2-3 years of professional experience in account management or customer service, preferably in education or technology
• Proven ability to manage client relationships effectively
• Strong problem-solving abilities and a customer-first mindset
• Excellent communication and presentation skills, both written and verbal

• Experience with SaaS products is preferred
• Strong computer skills, including proficiency in Microsoft Office and CRM databases
• Ability to work in a fast-paced environment and handle stressful situations

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