Auditor

NATURE AND SCOPE OF JOB

Under general supervision, provide excellent service to the organization’s customers by staying on top of compliance standards and regulations and keeping carriers up to date and compliant through daily data validation, quality control, addressing and resolving inquiries, and problem solving to reach the best possible outcome, keeping both customer satisfaction and the organization in mind.

Mon
- Fri 9-6 or 10-7 for DST Adjustment

• Responds expediently to inquiries via email or phone to the team while maintaining a positive working relationship. Able to work with all materials and all audiences and can bridge the tech/non-technical gap when applicable.
• Prioritizes and meets assigned deadlines, provides account information as requested, and escalates questions as appropriate.
• Recognizes and acknowledges a problem and works with the appropriate team members on an effective resolution.
• Communicates and coordinates areas of both compliance and non-compliance actionable items with FWS as necessary.
• Enter all required information into systems to create and maintain records and ensure accuracy and timeliness. Prepares documents, inquiries, and correspondence as needed.
• Accurately enters and processes data as provided to include;
• Maintain awareness of Client specific requirements as dictated by FWS.
• Gather web access level information and documents from FWS platform.
• Data entry and validation.
• Provide accurate and timely information regarding Client statuses and compliance to FWS.
• Recognize and correct inconsistencies in data and documents.
• Recognize intricate details of the account/services and any concerns or opportunities.
• Provide bi-weekly reports to FWS on critical file deficiencies.
• Maintains confidentiality on all personally identifiable information (PII) and related matters.
• Communicates and shares job knowledge with others and contributes to the team effort by accomplishing related results as needed.
• Understands and meets FWS service level agreements as outlined in the Master Service Agreement.
• Performs other duties as assigned or requested based on skill set.

• 5 successful passes or more at CSEC or equivalent. A diploma in a related field is preferred.
• 1-2 years’ customer service experience.
• Typing Speed > 30 wpm and > 95% Accuracy.
• English Assessment- 'Higher Intermediate and above'.

• Excellent verbal and written communication skills with a strong focus on delivering exceptional customer service.
• Collaboration skills along with being friendly, personable, and results-oriented.
• Proven ability to exercise discretion and sound independent judgment when handling sensitive or significant matters.
• Must be able to manage multiple tasks efficiently while maintaining a professional and approachable demeanor with a diverse range of customers.
• Well-versed in Microsoft Office Suite, with hands-on experience using Outlook 365, Word, and Excel to support daily administrative and operational tasks.
• Ability to learn, understand, and utilize the company and department systems.
• Demonstrates the ability to analyze complex situations, identify key issues, and develop effective solutions in a timely manner.
• Adept at troubleshooting under pressure, collaborating with others to address obstacles, and implementing solutions that drive efficiency and results.