Communications Director Business Banking

Job Description

Join J.P. Morgan, a global leader in banking and financial services, renowned for innovation, excellence and service. Our Global Banking business provides comprehensive financial solutions to corporations, governments and institutions worldwide, helping clients navigate complex markets and achieve their strategic objectives.

As a Communications Director Business Banking within Consumer and Community Banking you will serve as the lead communicator for a new firmwide initiative that positions JPMorgan

Chase as the nation’s leading bank for small business. This executive will develop and execute a comprehensive communications strategy—internal and external—that elevates the firm’s leadership, humanizes its impact, and builds lasting connections between policymakers, Main Street and the broader public. The role offers significant opportunity for growth and expanded responsibility in shaping the external communications and media relations strategy for Chase for Business.

• Design and lead the end‑to‑end communications strategy for the small business initiative, ensuring alignment with business objectives and firmwide priorities.
• Serve as the central connector, working across Consumer and Community Banking, Corporate Impact, Public Affairs, Marketing, and other lines of business to lead unified messaging and maximize impact.
• Develop compelling narratives and campaigns that highlight the firm’s support for small businesses, including success stories, new programs and community impact.
• Partner with government relations and policy teams to communicate the firm’s perspective on small business policy issues and advocate for solutions that benefit clients and communities.
• Lead external communications for the initiative, including media relations, thought leadership and content to position JPMorgan
  
  Chase as a champion for small business.
• Collaborate closely with internal communications to engage employees, foster advocacy and ensure consistent understanding of small business priorities.
• Advise senior leaders on communications strategy, messaging and reputation management related to small business initiatives.
• Measure and report on communications effectiveness, using insights to refine strategy and demonstrate value to the business.
• Manage and mentor a communications team dedicated to the initiative, fostering collaboration and innovation.
• Take on increasing responsibility for external communications and media relations for Business Banking, with the potential to shape and lead broader strategies over time.

• 10+ years of experience in communications, media relations, public affairs or related field, ideally within financial services or a large, complex organization.
• Proven ability to lead cross‑functional initiatives and lead alignment across diverse teams.
• Strong experience in both internal and external communications, including media relations and policy communications.
• Excellent storytelling, writing and presentation skills.
• Strategic thinker with a track record of advancing business and policy goals through communications.
• Experience advising senior executives and managing high‑profile initiatives.
• Bachelor’s degree required.

• Advanced degree.
• Strong reporter contacts.
• Experience working in Washington, D.C. or with policymakers and government stakeholders.

Chase is a leading financial services firm, helping nearly half of America’s households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission‑based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual…