Associate, Business Operations and Account Management

The Accounts Management Case Manager is customer service focused individual with the primary responsibility of the administration of all inquiries for the Accounts Management team. This is not a sales role. This role also supports broader division operations needs and includes some accounting tasks.

This position is based in Washington, DC where we have a hybrid work environment (roughly 40% of the time in the office).

• Be the first point of contact for account management inquiries via the Salesforce queues for both Accreditation and NCDR - answering if training has been provided else routing to colleagues for client resolution
• Provide excellent customer support via calls and emails with prospective and existing participants
• Conduct routine follow-ups on open account management cases according to team policy
• Manage processing of check batches received to account management lockboxes and wire reports
• Support maintenance of data and ensure current policies for tracking account status of all clients are documented and digitally stored according to division guidance
• Support business‑critical tasks and projects, such as annual renewal process and/or financial monthly and year‑end close, as directed by project or team lead
• Assist with the full life cycle of an account via Salesforce (CRM), including but not limited to the execution of participation agreements and invoicing
• Support division's accounts payable and receivable, as needed. This may include reviewing agreements/contracts and interacting with colleagues to ensure compliance with established and documented procedures with the aim of ensuring timely, correct transactions and satisfied stakeholders.
• Support division collections. This may include interfacing with vendors, participants, fellow division associates & team leaders, and/or members of the ACC Finance Team.

• Demonstrated client service experience with keen ability to resolve questions and complaints with clarity, resourcefulness, composure and respect.
• Curious, embracing a growth mindset and exhibiting a collaborative problem‑solving approach to work
• Work effectively both in a team environment and independently
• Highly organized, able to manage change and be flexible, follows through on tasks in a timely manner
• Comfortable consulting and collaborating with representatives from a wide variety of functional areas to resolve issues and improve service
• Ability to work effectively with entry‑level through executive‑level stakeholders
• High school diploma plus minimum 3 years of relevant experience or Bachelor’s Degree in business administration or similar field
• Strong interpersonal skills, excellent verbal skills, written communications that are grammatically correct, concise and clear, ability to consistently type a minimum of 45 WPM
• Flexibility and ability to work in a dynamic environment.
• Demonstrated proficiency in Microsoft office including Outlook, Word, Excel and PowerPoint; comfortable with other computer‑based applications and video conferencing tools and desire to learn new technologies
• Ability to travel to annual off‑site meeting one week per year, if required

• Evidence of progressive expansion of complexity of responsibilities in prior work experience
• Practical experience with and knowledge of customer relationship management (CRM) technologies. Demonstrated desire and ability to learn and understand Sales Force – such as Super Badges or Certifications – preferred.
• Practical experience with contracting, billing and/or collections.
• Exposure to project management principles, Agile SCRUM processes and/or process improvement methodologies.
• Familiarity with Healthcare Insurance Portability and Accountability Act (HIPAA).
• Cost accounting experience
• GL, month end close and/or revenue recognition experience

At the American College of Cardiology, we bring our hearts to work.

We are a 500‑person organization dedicated and committed to our mission to transform cardiovascular care and improve heart health for the past 75 years. When you join our team, you become part of a passionate culture that envisions a world where innovation…