Operations Manager

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• The Operations Manager is a programmatic position that reports to the Director of Operations and works on the Operations team to help execute the organization’s goals. The Operations Manager leads operational projects, oversees processes and systems related to the contract, state operations, events and travel management systems, and otherwise supports the work of the Operations Department with a strong emphasis on the travel and events portfolios.
  
  Critical for success is an interest in the mission of the DNC, strong sense of personal initiative, respect for the sensitivity and confidentiality of information, and the ability to balance multiple tasks. Additionally, the Operations Manager works closely with the entire Operations team (including Human Resources), Political, Building Facilities, Accounting, and IT Teams.

• Assist with hands‑on, in‑person operations support to ensure the daily building operations run smoothly and the organization as a whole has what it needs to succeed
• Assists in the following team responsibilities: vendor management, research, and bill reconciliation; coordinating travel and supporting staff with travel needs for large events; DNC insurance renewal and ongoing insurance needs; and DNC contracting process.
• Build and test new and existing systems and processes to streamline and identify opportunities for cost savings, technology integration, and innovation to enhance the overall effectiveness and efficiency of the operations team’s work streams.
• Coordinate logistical components of DNC hosted events, from pre‑event planning to on‑the‑ground execution including room setup, coordination of technological components (e.g., A/V, conferencing tools), on‑site support during events, and post‑event breakdown.
• Lead the DNC Travel Program to include planning and coordinating travel arrangements (flights, accommodations, ground transportation, and other logistical needs for those traveling on behalf of the DNC), developing and managing travel budgets, negotiating contracts with vendors and being on call for troubleshooting real‑time travel needs.
• Supports Front Desk Operations for the DNC including managing the organization‑wide phone system, facilitate meetings with internal and external stakeholders, and coordinating usage of conference rooms throughout the building
• Collaborates across the Operations department to ensure that all team projects have support
• Oversees special projects at the discretion of the COO, Deputy COO and Director of Operations and performs other duties as assigned.
• Other duties as assigned to support the department and the DNC's mission.

• Enjoys a fast paced working environment, adapts quickly to shifting goals, and understands a sense of urgency
• Ability to think and act with a no task too small attitude and willingness to take a hands‑on approach to getting the job done
• Self‑motivator with a proactive approach to traditional and unexpected assignments
• Communicates effectively with supervisors, managers and team members
• Works well independently and has a collaborative approach to projects
• Excellent written and verbal communication skills; thoroughness, timeliness, and attention to detail
• Proven ability to organize and manage multiple priorities and deadlines
• Excellent analytical aptitude and a passion for improving organizational processes
• Demonstrated ability to handle confidential information appropriately
• Strong interpersonal skills with the ability to work effectively with employees at all levels.
• Operates as a team player with the mindset that it is important to offer help to team members on pressing priority projects.
• Flexibility and recognition that winning campaigns often means working outside of traditional office hours.
• Works well under pressure

• A Bachelor’s degree or 4 years experience in an office environment
• 1-3 years of experience in operations, administration, project management, or a related role; political or nonprofit experience preferred.
• Experience providing hands‑on operational support (event execution, meeting setup, etc.)
• Com…