Senior Business Consutant

Description

Potomac Haven is a purpose-driven professional services firm dedicated to providing digital transformation and program support for diverse federal missions. Our focus spans national security, healthcare, financial services, and logistics programs.

We are seeking an experienced Senior Business Consultant to serve as the principal high-level advisor for a multiyear U.S. Coast Guard Personnel Service Center (PSC) support contract. In this key role, you will drive both the people-focused side of transformation (change adoption and communications) and the numbers-focused side (performance metrics and analysis), ensuring changes are effectively implemented, communicated, and measured in alignment with USCG PSC’s strategic goals
. The Senior Business Consultant will lead critical change-management and performance-measurement projects,
ensure compliance with financial controls and organizational policies
, integrate multi-system solutions, and provide executive-level coaching to support the PSC’s mission.

• Apply structured change-management strategies and communication methods to promote timely adoption of new policies, systems, and procedures across the PSC. Tailor change initiatives to various stakeholder groups (senior leaders, mid-grade personnel, etc.) to secure buy-in and maintain engagement throughout transitions.
• Utilize USCG-approved project management tools to define each initiative’s scope, objectives, deliverables, and success criteria. Develop and maintain Integrated Master Schedules (IMS) mapping task sequences, dependencies, and milestones to guide geographically dispersed teams. Regularly update the IMS and related project artifacts (status reports, risk logs, resource requirements) and provide frequent progress briefings to PSC leadership for transparency and alignment with expectations.
• Design and implement a full-spectrum change-management communications program to raise awareness of PSC’s strategic initiatives. Create tailored messaging and outreach plans to ensure all communications are timely, consistent, and audience-appropriate (e.g. executives, field units, support staff). Lead the planning of outreach activities and communication channels (e.g. town halls, emails, training sessions) that keep all stakeholders informed and supportive throughout each phase of implementation.

• Develop and deliver a suite of communication artifacts in support of PSC change initiatives – including executive briefs/presentations, informational brochures and fact sheets, detailed strategic initiative plans or playbooks, and short web-ready video segments. Ensure all products clearly reflect PSC objectives and priorities, using plain language appropriate to each audience. Verify that materials meet Coast Guard style, branding, and security clearance requirements prior to dissemination.
• Distribute approved communication products to target audiences (PSC leadership, staff, field units, etc.), effectively explaining new initiatives, their benefits, key decisions, and progress updates to drive understanding and adoption.

• Design meaningful performance metrics and Key Performance Indicators (KPIs) tied to PSC’s strategic objectives, enabling quantitative tracking of progress and outcomes for each major initiative. Create user-friendly dashboards and monitoring tools (e.g. in Power BI or SharePoint) to visualize metrics in real time, giving PSC leadership at-a-glance insight into program performance and organizational health.
• Leverage data for decision-making:
  Regularly analyze performance data and dashboards to identify trends, measure effectiveness of initiatives, and inform leadership decisions on resource allocation or strategy adjustments. Recommend course corrections or process improvements based on data-driven insights to ensure the PSC meets its mission goals.

• Align subordinate unit plans with PSC strategy:
  Work closely with PSC’s sub-components (e.g., Pay & Personnel Center, Community Services Command,…