Reporter, CX Dive

Do you want to develop your career and make an impact in the fast-growth, fast-moving B2B technology space?

At Informa Tech Target, you’ll collaborate and grow alongside some of the industry’s most respected experts. You’ll work with leading brands and be exposed to world-shaping innovations. You’ll apply your energy and intellect to helping clients be faster to market and faster to revenue.

We’re a vibrant community of world-class practitioners – over 2000 colleagues strong – with offices in 19 locations around the world. We’re traded on Nasdaq and also part of Informa PLC, a global leader in business-to-business events, digital services, and academic research in the FTSE 100.

About Informa Tech Target

Informa Tech Target (Nasdaq: TTGT) informs, influences and connects the world’s technology buyers and sellers, to accelerate growth from R&D to ROI.

With an unparalleled reach of over 220 highly targeted technology-specific websites and more than 50 million permissioned first‑party audience members, Informa Tech Target has a unique understanding of and insight into technology markets.

Underpinned by those audiences and their data, we offer expert‑led, data‑driven, and digitally enabled services that deliver significant impact and measurable outcomes to our clients. We provide our customers with:

• Trusted information that shapes the industry and informs investment
• Intelligence and advice that guides and influences strategy
• Advertising that grows reputation and establishes thought leadership
• Custom content that engages and prompts action
• Intent and demand generation that more precisely targets and converts

Our organization is committed to sustainability, diversity, wellbeing, and ethical working practices. Visit  and follow us on Linked In.

CX Dive is looking for a staff reporter to join an ambitious team covering the customer experience industry.

As a part of your regular duties as a staff reporter, you will report and write on news impacting the industry, build sources and interview industry executives, analysts and other relevant news makers. You will produce a mix of short daily stories, including quick‑turn news, as well as longer feature articles.

In this role on CX Dive, you will detail how businesses interact with and maintain their customer bases across industries, from airlines to restaurants. You will also explore the changing shape of loyalty programs and look into the impact AI is having on customer experiences.

You will cultivate a beat, learn and analyze the trends impacting customer experience, develop relationships with key industry sources, collaborate with your team daily and travel to cover relevant industry events.

We don’t expect candidates to be experts on customer experience. We are looking for candidates who will bring their curiosity to the table and are eager to hone their business journalism skills and write for a target audience.

What you’ll do

Report and write on a daily basis

Develop skills in source development, news judgment, story pitching, subject matter expertise and beat ownership

Assist with editing and production for the website and newsletters

Collaborate with the CX Dive team and other newsroom journalists

Track analytics to gauge what stories are resonating with readers

Help with shared social media duties

• Strong reporting and writing skills
• Deadline‑oriented time management skills
• Ability to report and write multiple stories each week on varied business topics
• Ability to report and write in different story formats, such as breaking news and in‑depth features
• Experience with journalism style, such as the AP Stylebook, familiarity with fact‑checking and copy editing
• Deep curiosity about complex topics
• A desire to grow as a business journalist
• 1‑2 years experience on a publication or experience with a college paper, internship, or academic journalism program

We believe that great things happen when people connect face‑to‑face. That's why we work in‑person with each other, or with customers and partners, three days a week or more. When you’re not spending time together in one of our offices or other workplaces – like at an Informa event – you get the…