Customer Service Representative

Customer Service Representative

Department: Hustle Notice Biz

Employment Type: Full Time

Location: Washington, DC

Compensation: $17.25 - $24.00 / hour

Job Title:

Customer Service Representative
Location: Washington, DC
Job Type: Full-time
Reports to: Event Manager

We are seeking a dedicated and enthusiastic Customer Service Representative to join our dynamic team. As a vital part of our organization, you will play a key role in ensuring our clients receive the highest level of service and support. In this position, you will be responsible for managing customer inquiries, resolving issues, and enhancing customer satisfaction by delivering prompt and effective solutions

• Handle incoming customer inquiries via phone, email, and chat in a professional manner.
• Resolve customer complaints and issues promptly, ensuring customer satisfaction.
• Provide detailed information about our products and services, guiding customers in their decisions.
• Maintain accurate records of customer interactions and transactions in our database.
• Collaborate with team members to identify and implement process improvements.
• Follow up with customers to ensure their issues have been resolved satisfactorily.

• High school diploma or equivalent; additional certification in customer service or related field is a plus.
• Proven experience as a customer service representative or similar role.
• Exceptional communication skills, both verbal and written, with a friendly demeanor.
• Strong problem-solving abilities and a customer-oriented mindset.
• Proficiency in using customer service software and Microsoft Office Suite.
• Ability to work in a fast-paced environment and handle stressful situations calmly.

• Competitive salary
• Health, dental, and vision insurance
• Paid time off and holidays
• Opportunities for professional development and advancement