Telephone Operator

Position Summary

The Telecommunication Operator is responsible for answering all internal and external telephone calls from the public and hospital staff. Callers are routed or paged per request to the operator. At the request of the caller, the operator may need to unlock or reset a user’s computer, network or application account password. Operators must follow established policies, procedures and verbal orders from the immediate supervisor or lead operator.

The operator supports the hospital’s organizational culture for Service Excellence Standards and practices these standards for all internal and external customers. The role requires dependable teamwork and the ability to work in a team environment.

• High School degree or equivalent.
• Prior experience as a telephone or Contact Center operator preferred.

• Able to speak and write English fluently.
• Ability to perform multiple tasks at a time.
• Good interpersonal skills.
• Effective communication skills, both verbal and written.
• Basic computer and keyboard skills.
• Demonstrates ability to understand process to reset and unlock user password accounts utilizing computer software.

All UHS subsidiaries are committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants and teammates. UHS subsidiaries are equal opportunity employers and as such, openly support and fully commit to recruitment, selection, placement, promotion and compensation of individuals without regard to race, color, religion, age, sex (including pregnancy, gender identity, and sexual orientation), genetic information, national origin, disability status, protected veteran status or any other characteristic protected by federal, state or local laws.

We believe that diversity and inclusion among our teammates is critical to our success.