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Customer Service Rep Technical Support HelpDesk/Support

Content Trust Ops — Customer Operations

Job in Washington, District of Columbia, 20022, USA
Listing for: Scribd, Inc.
Full Time position
Listed on 2026-03-01
Job specializations:
  • Customer Service/HelpDesk
    Customer Service Rep, Technical Support, HelpDesk/Support
  • IT/Tech
    Technical Support, HelpDesk/Support
Salary/Wage Range or Industry Benchmark: 60000 - 80000 USD Yearly USD 60000.00 80000.00 YEAR
Job Description & How to Apply Below
A leading content company in Washington D.C. seeks an experienced individual to support Content Trust goals. Responsibilities include answering agent questions, monitoring CAP tickets, and participating in content moderation. The ideal candidate has a bachelor's degree, minimum 2 years of experience in a legal role, and a customer-centric mindset. Proficiency with customer-support systems like Zendesk is preferred. The role requires strong analytical and communication skills, and the company fosters a diverse and inclusive workplace.
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