Visitor Experience Supervisor

How You’ll Contribute

The National Geographic Society headquarters, based in Washington, D.C., is undergoing a significant renovation project on its campus (called Base Camp). In 2026, we are opening the Museum of Exploration, featuring a state‑of‑the‑art pavilion entrance, auditorium, iconic photo gallery, exhibition space, immersive walk‑through attraction, retail, food and beverage, education center, archives, tours, and an exciting new event space. The capstone of the renovation is a one‑of‑a‑kind nighttime experience in the courtyard.

The Visitor Experience Supervisor at the new National Geographic Museum of Exploration (MOE) will focus on ensuring smooth daily operations and high‑quality visitor interactions. The position requires on‑site presence, flexibility to work nights, weekends, and holidays, and the ability to support colleagues across different projects when needed.

The start date for this position is February 17th 2026.

• Work collaboratively with the Customer Service and Ticketing Supervisor and Group Experience Supervisor to ensure daily museum operations run smoothly.
• Staff the museum and events, serving as a point of contact for visitors and customers who need assistance.
• Solve problems in a fast‑paced environment and respond appropriately to emergency issues by following internal and external procedures.
• Respond to and resolve customer concerns and complaints, reporting significant issues to Senior Manager, Visitor Experience and Customer Service and Ticketing Manager.
• Manage crowd control and visitor traffic flow, with the ability to anticipate opportunities to assist visitors.
• Through formal training, observation and self‑study, acquire knowledge of exhibition content at the MOE.

• Hire and onboard new Visitor Experience Representative staff and train existing VXRs.
• Coordinate weekly and daily schedules for Visitor Experiences staff.
• Keep all staff updated of any changes or updates to daily operations as they occur.

• Write and distribute all daily or weekly reports needed.
• Provide on‑campus support for events across the Society as needed, including but not limited to National Geographic Live and NGS Signature Events.

Preferred Bachelor's degree.

3+ years experience working in a museum, theater, or other cultural institution with 1+ years of managerial experience.

• Excellent interpersonal and oral communication skills.
• Ability to learn and retain information quickly.
• Team‑oriented with strong customer service skills.
• Flexibility and positivity in dealing with new experiences and people.
• Enjoyment working with the public.
• Comfort learning and working with varied technologies and equipment.
• Dependability, punctuality, and ability to work cooperatively as part of a team.
• Ability to spend 5+ hours a day navigating our public spaces.

Bi‑lingual in English a plus.

Support various teams as needed, providing cross‑trained coverage for breaks, absences, or high volume. Assist with general museum tasks such as maintaining public spaces, providing basic visitor assistance, and helping with event setup and breakdown.

Up to 8 direct reports, shared responsibility of 52 additional staff with other supervisors.

The National Geographic Society offers a competitive and holistic total rewards package. The rate for this position is $25.50 per hour. A comprehensive benefits package includes medical, dental, and vision insurance; a comprehensive wellness program; a 401(k) retirement savings plan with matching after 6 months; flexible paid time off up to 22 days of paid annual leave; 12 paid holidays; paid parental leave and other benefits.

On‑Site:
Staff members who spend 100% of work time on‑site at Base Camp, supporting overall campus and museum operations. Shifts are scheduled by supervisors and may be adjusted based on cyclical work cycles.

Candidates must be legally authorized to work in the United States. This position is not eligible for visa sponsorship.

We encourage you to apply even if your experience is not a 100% match with the position. We want to help you grow and, in return, you help us grow into a stronger, more inclusive organization.