Associate, NCDR​/Accreditation Services Accounts Management

Job Description

Account Managers are results-oriented individuals with the primary responsibility of “owning” the full life cycle of NCDR and Accreditation accounts including, but not limited to, corporate/health systems, vendors and individual accounts. Customer inquiries stem from a wide variety of communication channels, such as phone, email, internal mail, FTP, internet and fax.

• Manage the full life cycle of an account via Salesforce (CRM), including but not limited to the execution of participation agreements and invoicing
• Responsible for the setup of client accounts via NCDR and Accreditation Services proprietary software
• Analyze contracts to ensure compliance with form contracts as well as coordinate activities with management and/or Contract Administration when presented with contract language required by local/state/federal/international laws
• Manage high value client accounts
• Maintain systems and procedures for tracking account status of all client, health system and vendor accounts
• Lead business-critical tasks and projects, such as annual renewal processes
• Provide expert customer support via calls and emails from prospective and existing participants and vendors, and assist other staff in resolving account related issues
• Responsible for all administrative tasks associated to the creation and maintenance of all client accounts, such as copying, data entry, file management and faxing
• Supports users and other application support activities as needed

• High school diploma plus minimum 8 years relevant experience or Bachelor’s Degree plus minimum 3 years relevant experience
• Experience with Salesforce or equivalent Customer Relationship Management (CRM) software
• Strong Microsoft Office and PC knowledge
• Comfortable consulting and collaborating with representatives from a wide variety of functional areas to resolve issues and improve service/delivery
• Ability to work effectively with entry-level through executive-level customers and staff
• Work effectively in a team-oriented environment, yet capable of working/thinking independently as well
• Strong initiative, resourcefulness, and a passion for providing superior service with a proven customer service track record
• Excellent written/oral communication and interpersonal skills
• Aptitude to learn new technologies
• Strong decision‑making abilities
• Positive attitude
• Type a minimum of 45 WPM
• May travel once a year to support annual education conference

• Experience supporting web‑based applications is a plus
• Experience with contracting processes, as well as standard contract language is preferred
• Experience working with an Association Management System (AMS) is a plus, ideally Fonteva.

At the American College of Cardiology, we bring our hearts to work.

We are a 500‑person organization dedicated and committed to our mission to transform cardiovascular care and improve heart health for all for more than 75 years. When you join our team, you become part of a culture that envisions a world where science, innovation and knowledge optimize cardiovascular care and outcomes.

Every day, we are committed to supporting our more than 60,000 members and their patients around the globe and in doing so, ensure our staff have a positive environment of teamwork, collaboration, professionalism and excellence. To learn more about why ACC has been recognized as a great place to work, please visit our site,(Use the "Apply for this Job" box below)..

ACC values all members of our College family, including ACC staff. As the foundation of the organization, ACC staff enjoy world‑class benefits and a culture of work‑life balance. Our benefit offerings include insurance (medical, dental, vision, basic life, and short‑ and long‑term disability, and supplemental options), generous paid time off (pre‑loaded vacation and sick, 12 holidays and an organizational shut‑down during the last week of the year, parental leave, 2 community service days, and half‑day summer Fridays), tuition assistance and a very competitive 10% retirement contribution after a year of service, and much more!

You can visit our careers site for an overview of our full offerings. Please note that these…