Guest Services Associate

Description

Washington National Cathedral is searching for an outgoing, energetic, and communicative Guest Services Associate. This part time position will often be the first point of contact for visitors to Washington National Cathedral. They will provide hospitality at the Cathedral’s main entry points, primarily during sightseeing hours and during other events and worship services as needed. The Associate will sell sightseeing admission, check print-at-home tickets, retail items, and monitor doors at other events.

This position will also participate and conduct individual, and group tours as needed.

This is a part-time position with hours scheduled based on the needs of the Cathedral. Flexibility is essential, as the role requires availability on weekends, evenings, and holidays. Additional hours may be needed during peak seasons (mid-February through June, and December). Candidates with open and adaptable availability will be given strong consideration.

• Process transactions at the welcome desk, including sightseeing admission, donations, retail items, National Cathedral Association memberships, and special event ticket purchases.
• Sell tickets and scan print-at-home tickets for Cathedral admission and specialty tours.
• Ensure completion and accuracy of all register transactions, including register tills at the end of shift.
• Answer basic visitor questions and assist with way finding.
• Issue audio tours and printed materials as needed.
• Provide occasional support for greeting bus groups and providing directions to group leaders/chaperones.

• Serves as an interpretive guide for bus groups and sightseeing visitors ranging from 2-60 people.
• Gives engaging and informative guided tours of the Cathedral and answers questions about Cathedral mission, history, art, architecture, worship, and programs.
• Works as a member of the daily docent/guide team directed by the Docent and Tour Manager.
• Performs other visitor service-related duties as needed to ensure a welcoming/hospitable reception for visitors. Some tasks may be in lieu of sightseeing hours.

• Perform tasks as needed supporting front-of-house operations for programs held in lieu of sightseeing hours.
• Welcome and direct event goers, worshipers, and meeting attendees.
• Monitor doors and scan tickets as guests enter the Cathedral.

Perform other duties as assigned.

Minimum Qualifications:

• At least one year of customer service experience.
• High School diploma or GED.
• Two years’ customer service experience, preferably in a high volume and visitor friendly atmosphere.
• Open availability. This role will have shifts available on nights, weekends, and holidays.

• Excellent interpersonal and communications skills with a helpful, friendly attitude; team-oriented disposition with strong customer service skills.
• Ability to react quickly and positively.
• Sensitivity to the needs of a diverse public, including the ability to interact with those in need of pastoral care.
• Basic computer skills are required.
• Ability to handle cash and provide change.
• Ability to multitask during periods of high volume.
• Ability to operate radio/walkie-talkie communications.

• Experience in events or the hospitality industry is a plus.
• Proficiency in other languages is a plus.
• Experience as a tour guide is strongly preferred.

• Scheduling:
  This is a part-time position with hours scheduled based on the needs of the Cathedral. Flexibility is essential, as the role requires availability on weekends, evenings, and holidays. Additional hours may be needed during peak seasons (mid-February through June, and December). Candidates with open and…