Call Center Representative – Medicaid Member

Call Center Representative – Medicaid Member Support

Location:

Remote-South Carolina (Must reside within a 60-mile radius of Columbia, SC)

Pay is $16.00 Hourly

Full-time schedule (40 hrs. per week)

No Weekends

Equipment provided.

Paid training

Training is 4 weeks (8:30 am-5:00 pm EST) After training the working hours will be an 8-hour shift in the hours of operation.

Career Growth Opportunities

Full Benefit Options
- From the start, our paid training program will teach you all the skills needed to allow you to become successful in your role. We also offer a full benefits package, so you’ll be able to thrive both personally and professionally.

Perk Spot
- Employee discount program

Pay is $16.00/hour which may be below your state's minimum wage. Please take this into consideration when applying.

Enjoy a positive, employee-friendly culture while playing an important role in supporting our clients.

• Must be at least 18 years of age with a high school diploma or GED.
• Must be able to submit to a pre-employment screening.
• Must pass the Call Center – Service Skills Assessment and Internet Speed test
• A minimum of 1-year call center experience in telephone customer service or related experience
• Computer literacy and ability to use multiple programs.

As a Call Center Representative-Medicaid Member Support, you will be supporting our client’s customers as a first point of contact. In this role, you will be responsible for answering calls, providing product information, and help the customer by being informative, empathetic, and eager to quickly solve a customer’s problem. Must be willing to listen, learn, and resolve any customer inquiry.

• Using a computerized system, responds to South Carolina Medicaid member inquiries in a call center environment using standard scripts and procedures.
• Gathers information, assesses caller needs, researches, and resolves inquiries, and documents calls.
• Provides clear and concise information regarding member eligibility, along with assisting callers with completing their Medicaid applications and providing updates on their application status.
• Follows documented policies and procedures including call handling and escalations.
• Overall acts as an advocate for Medicaid members to ensure their needs are met.
• Navigate across multiple computer screens while accessing and reviewing information from various applications.

• Positive and energetic attitude.
• Ability to communicate clearly and confidently.
• Ability to multi-task and manage time effectively.
• Attention to detail, grammar, and spelling accuracy.
• One year of medical insurance or medical office experience, preferred.
• Call center or professional office experience, preferred.
• Computer system experience with data entry and database documentation knowledge.