Customer Service Representative III; Service and Repair

RemoteA Day in the Life

We are seeking a Customer Service Representative III join our service team for Cranial and Spinal Technologies. You’ll be answering calls and emails from hospital staff regarding equipment repairs and exchanges. Strong communication and customer support skills are essential.

This position is remote within the United States.

Monday through Friday, 8 am - 5 pm central time

• Starting base hourly rate: $23 / hour
• Annual Bonus:
  Target of 5%
• 4 weeks paid time off per year
• 10 paid holidays per year
• 401(k) with up to 6% match
• Comprehensive benefits plan, including medical, dental, vision, and more
• Fully subsidized Bachelors degree programs paid up front, and many other paid training opportunities!
• Paid family, medical, and parental leave after 1 year of employment
• Many more benefits to choose from!

• Respond to customer product inquiries, issues, or malfunctions via telephone and chat sessions, with phone support as the primary channel.
• Apply strong interpersonal skills and product knowledge to effectively respond to and resolve customer inquiries.
• Document customer interactions and recurring product issues clearly and accurately to support product quality initiatives and product development efforts.
• Utilize internal knowledge bases and collaborate with teammates through chat and escalation channels to resolve complex issues.
• Escalate unresolved or advanced technical issues to team leads or senior support resources as needed.

High school diploma plus a minimum of 4 years of relevant work experience

• Relevant experience may include customer service, call center support, help desk, technical support, healthcare support, or other phone-based service roles.
• Strong verbal communication, listening, and problem-solving skills.
• Experience supporting healthcare, medical devices, or regulated products.
• For Baccalaureate degrees earned outside of the United States, a degree that satisfies the requirements of 8 C.F.R. § 214.2(h)(4)(iii)(A) is required.

Medtronic offers a competitive Salary and flexible Benefits Package

A commitment to our employees lives at the core of our values. We recognize their contributions. They share in the success they help to create.

We offer a wide range of benefits, resources, and competitive compensation plans designed to support you at every career and life stage.

Salary ranges for U.S (excl. PR) locations (USD):$41,600.00 - $62,400.00

This position is eligible for a short-term incentive called the Medtronic Incentive Plan (MIP).