Host, Customer Service​/HelpDesk, Customer Service Rep

Do you have a knack for making people feel welcome and enjoy being the first friendly face guests see?

At the heart of our brand is a dedication to exceptional service and a commitment to being the best in the industry, both as an employer and in the eyes of our guests. Join us, and you'll be part of a team that values growth, excellence, and a vibrant work environment.

• Stable Income
• Health Insurance
• Discounts at All Our Locations
• Paid Time Off
• 401K Plan
• Amazing Team Energy and Fantastic Customers

As a host, you'll set the tone for our guests' dining experience. Your responsibilities will include:

• Warm Welcomes:
  Greet guests with a smile and a positive attitude.
• Managing Reservations:
  Handle bookings and walk-ins efficiently.
• Seating Guests:
  Escort guests to their tables and manage seating arrangements.
• Menu Knowledge:
  Provide information about our offerings and specials.
• Assisting with Waitlists:
  Keep track of waiting guests and ensure timely seating.
• Customer Interaction:
  Engage with guests, answer questions, and address any concerns.

• Customer Service
  
  Experience:
  
  Previous experience in a hospitality or customer-facing role is highly desired.
• Positive Attitude:
  Thrive under pressure and enjoy interacting with guests.
• Commitment to Excellence:
  Dedicated to providing top-notch service.
• Team Player:
  Work well with servers, bussers, and other staff.
• Attention to Detail:
  Handle reservations and seating accurately.

• Communication:
  Excellent verbal and written skills.
• Organizational
  
  Skills:
  
  Manage reservations and waitlists effectively.
• Multi-tasking:
  Navigate a bustling environment with ease.
• Computer Proficiency:
  Comfortable with reservation systems and technology.
• Problem-Solving:
  Address and resolve guest issues promptly.
• Safety Knowledge:
  Understand workplace safety procedures.

• On Your Feet:
  Able to stand and walk throughout the shift.
• Hands-On:
  Reach, lift, bend, stoop, and wipe continuously.
• Personal Hygiene:
  Maintain cleanliness, including frequent hand washing.

Note:

Reasonable accommodations will be made for individuals with disabilities to perform essential functions.

Compensation:
To be discussed