Social Services Rep; Bilingual

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This position is located within the Child Care Services Division (CCSD), Economic Security Administration (ESA), Department of Human Services (DHS). The mission of the DHS is to empower every District resident to reach their full potential by providing meaningful connections to work opportunities, economic assistance, and supportive services.

The incumbent in this role is responsible for determining eligibility and enrolling customers in public assistance programs in the District of Columbia that include Temporary Assistance for Needy Families (TANF), Supplemental Nutrition Assistance Program (SNAP), Medical Assistance, Interim Disability Assistance (IDA), Burial Assistance, General Assistance for Children (GA-C), Alliance, and Child Care subsidy.

This job announcement may be used to fill any current and future vacancies throughout the DC Government, Department of Human Services (DHS).The starting salary for this position is typically negotiated up to $68,116.00
, depending on qualifications and experience.

Interprets and translates a foreign language to English and from English to a foreign language while assisting customers. Interviews customers in person and by telephone to collect information and verify the evidence required for eligibility determinations. Utilizes all eligibility and other service delivery systems as well as electronic and paper information to look up case history, understand current eligibility, and identify any required actions from the customer or DHS.

Works effectively within and across teams, leveraging job aids, templates, and other written materials to complete tasks assigned by supervisor. Adheres to protocols and follows up appropriately to identify, elevate, and address any questions, concerns, and issues from both external customers and internal coworkers.

Provides high-quality customer service by listening respectfully and responding appropriately, empathizing with the customer while identifying and documenting barriers. Avoids handoffs and delays by leveraging available information and taking appropriate action to resolve questions and issues, reducing the need for additional interactions. Applies policies and procedures while reviewing applications, renewals/recertifications, reported changes, and other sources of information from DHS Customers to determine eligibility for SNAP, Cash Assistance, or Medicaid (MAGI or Non-MAGI) benefits programs, taking action to authorize, revise, continue, or discontinue financial assistance and other services.

Candidates must meet Selective Placement Factor in order to be considered further for this position.

Incumbent must speak, read, write, interpret and translate from a foreign language to English and from English to a foreign language while assisting customers in establishing eligibility for public assistance programs. The preferred languages are English, Spanish, French, Amharic, Mandarin, Vietnamese and Korean.

Successful completion of a full 4-year course of study in any field leading to a bachelor's degree, in an accredited college or university.

OR

Equivalent combinations of education and experience are acceptable.

OR

Applicants must have at least one (1) year of specialized experience equivalent to at least the next lower grade level in the formal line of progression. Specialized experience is experience which is in or directly related to the line of work of the position and has equipped the applicant with the particular knowledge, skills, and abilities to successfully perform the duties of the position.

An example of specialized experience is…