Customer Service Representative- Medical

Remote

Salary Range:$16.00 To $17.50 Hourly

Live in Arizona, Florida, South Carolina, or Texas? Join a Top Workplace!

Velocitii is hiring Remote Customer Service Representatives who are passionate about helping others and making a real impact. We offer a supportive, inclusive work environment and a strong commitment to employee growth.

• AZ: $17.50/hour with paid training
• FL: $16.50/hour with paid training
• SC/TX: $16.00/hour with paid training
• Pay increase after proven performance
• Annual bonuses and merit raises available

• Enjoy 24/7 telehealth visits and, in select areas, in-home diagnostics—all at no cost to you. Coverage includes you, your spouse or partner, and children ages 2–25. Just one more way Velocitii supports your well-being!

• Healthcare, life insurance, and 401(k) kick in the first of the month after hire
• Sick time and PTO start accruing on day one—use sick time right away!
• After 90 days, enjoy paid holidays (including your birthday) and use your PTO accrual!
• Get paid to give back with volunteer time off

• We’ll set you up with everything you need to succeed—no equipment worries!

• Work comfortably from home and skip the commute.

• Velocitii values open communication, compassion, collaboration, and creating a strong sense of belonging for all employees.

• Enjoy access to training, coaching, and mentorship to grow your career.

• Monday–Friday shifts start between 8:30-9:30 AM EST—no weekends!

As a Customer Service Representative, you’ll handle incoming calls in a fast-paced, remote environment—helping customers, answering questions, and making a real impact.

• Answer incoming calls and provide friendly, professional support
• Navigate systems like Clarc, One Note, Life Pro, and Teams to resolve inquiries
• Guide users through the provider portal setup and usage
• Stay on top of emails and respond to cases in Clarc
• Bring a positive attitude and contribute to team improvements
• Meet performance goals while maintaining quality service
• End your day knowing you made someone’s experience smoother and more informed

• 6+ months in a call-center experience
• 1+ year of customer service experience
• Strong verbal and written communication
• Organizational and problem-solving skills
• Ability to navigate multiple computer systems
• Experience in a virtual desktop environment
• Distraction-free remote workspace
• High school diploma or GED

• 1–2 years of health insurance experience
• Familiarity with Third Party Administrator (TPA) concepts
• Knowledge of medical/dental terminology or claims processing

• Participate in virtual interviews using a computer with a working camera
• Comfortable in a diverse, inclusive, team-focused culture

• Internet speed test
• Background screening, employment verification, and drug screening