Hybrid Ombudsman Specialist - Escalations & Resolution
Listed on 2026-10-06
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Customer Service/HelpDesk
Client Relationship Management, Customer Service Rep
The Consortium is seeking an Ombudsman Specialist to manage highly sensitive escalated communications on behalf of Senior Leadership. This role focuses on resolving complex member complaints and external cases while aligning with policies, goals, and brand.
As the primary owner for BBB and Attorney General complaints, you will coordinate with Contact Centers and Leadership, produce accurate documentation, and deliver timely resolutions within service levels.
Our organisation is growing, and we are hiring a Hybrid Ombudsman Specialist
- Escalations & Resolution in Washington, DC, United States.
Step into the Hybrid Ombudsman Specialist
- Escalations & Resolution role at The-Consortium-Inc. in Washington, DC, United States and grow with us.
Please review the full job details above before applying.
If your experience matches this role, we encourage you to apply.
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