Home Care Consultant

About The Job

Initiates and maintains ongoing professional contacts with Med Star Outpatient Clinics and physician practices, non-Med Star hospitals physicians, skilled nursing facilities, and health facilities to develop skilled and infusion home care referrals. Develops relationships with health organizations, medical and physician societies, health agencies, and other appropriate health care groups to identify their home care needs and to educate them on home care services.

Contributes to the coordinating of referrals for home care in excess of 35,000 referrals annually.

• Contributes to the achievement of established department goals and objectives and adheres to department policies, procedures, quality standards, and safety standards. Complies with governmental and accreditation regulations.
• Coordinates and communicates between referral source and home care agency to obtain physician home care orders and treatment plans to facilitate scheduling home care services.
• Coordinates and develops home care referrals independently by developing relationships and working with, on an ongoing basis, the case managers/social workers in the hospitals, skilled nursing facilities, clinics, assisted living facilities, urgent care centers, and physicians (physician offices) to identify and meet their patients' home care needs.
• Evaluates referral source satisfaction by monitoring outcomes of service and referral volume while pursuing input to program planning evaluation and timely feedback. Reviews satisfaction scores and creates action plan to address any deficiency.
• Expands the referral network by establishing and maintaining a professional working relationship with existing hospital physicians (physician offices), clinics, assisted living facilities, urgent care centers and skilled nursing facility customers; builds customer awareness of agency services by planning and conducting presentations and educational seminars.
• Maintains and records customer visits and referral activity.
• Maintains effective working relationships with other departments and participates in multidisciplinary quality and service improvement teams. Participates in meetings and on committees and represents the department and agency in community outreach efforts. Enhances growth and development and enriches personal knowledge and skill through participation in educational programs and affiliations.
• Participates in meetings and on committees and represents the department and hospital in community outreach efforts.
• Participates in multi-disciplinary quality and service improvement teams.

• Bachelor's degree required or an equivalent combination of education and experience.

• 1-2 years related experience in a healthcare setting required.

• Ability to prepare and present multiple written and graphic reports to groups with a high degree of accuracy.
• Basic computer skills.
• Self‑directed team player.
• Strong interpersonal skills including verbal and written communication.
• Ability to communicate with patients, their relatives, physicians, and a variety of personnel.

USD $65,062.00 – USD $ per year.