Head of Creative Operations

Working at Atlassian

Atlassians can choose where they work – whether in an office, from home, or a combination of the two. That way, Atlassians have more control over supporting their family, personal goals, and other priorities. We can hire people in any country where we have a legal entity.

Atlassian is looking for an experienced and strategic Head of Creative Operations to lead the operating engine of our in‑house Creative Studio — the diverse and vibrant team responsible for how our brand shows up globally. You will own and evolve the systems, structure, financial planning, and operating model that power a global brand creative organization. Your role is to ensure our designers, writers, filmmakers, strategists, and producers are set up to deliver world‑class creative work at scale — efficiently, sustainably, and aligned to business priorities.

You are a leader who has redesigned how creative organizations work. You will shape the Studio’s intake and prioritization frameworks, capacity models, forecasting, tooling ecosystem, governance rituals, and global resourcing strategy. You will also play a critical role in financial planning, org design, and portfolio orchestration — ensuring the Creative Studio operates as a scalable, high‑craft and performing function embedded within Atlassian’s marketing organization.

You will partner closely with the Executive Creative Director and Marketing Leadership to translate strategic ambition into executable roadmaps grounded in operational rigor. Cultivating and maintaining strong relationships is a must, as is a deep passion for enabling creative excellence. You will collaborate with Product Marketing, Product Design, Procurement, Legal, and Events teams, as well as external agencies and production partners.

You are amiable, adaptive, strategically minded, solutions‑driven, and organized—able to bring clarity to ambiguity in a fast‑paced environment. Client‑side creative org is required (Bonus if you also have industry expertise at a recognized creative agency). You have a proven track record managing creative operations and scaling systems for global teams.

• Design and evolve the creative operating model: design, document and continuously refine how work flows through the brand creative team— from intake to delivery—along with playbooks, governance, and engagement models.
• Own intake, prioritization, and what we don’t do: own the intake and prioritization framework that determines what the team does and doesn’t take on, balancing strategic initiatives, reactive asks, and capacity in partnership with Marketing and PMM.
• Lead capacity planning and forecasting: build and maintain data‑informed capacity and forecasting models that align headcount, allocations, utilization, and WIP limits with current and planned demand.
• Manage Creative Studio budget and financial planning: partner with Finance and Marketing to plan, manage, and track the Creative Studio budget—including headcount, travel, vendor, production, and tooling spend—to ensure resources are aligned to strategic priorities.
• Oversee physical content studio operations in San Francisco: help manage the day‑to‑day and long‑range operations of the content studio in San Francisco, ensuring the space, equipment, and processes effectively support production needs and team workflows.
• Drive data‑informed operations and reporting: define, track, and socialize the key metrics, dashboards, and reporting cadences that give leaders visibility into pipeline, team health, and operational performance and use these insights to drive improvements.
• Scale org design and resourcing strategy: help shape the global org structure and resourcing strategy—including regional models and hire vs. freelance vs. outsource decisions—to support a scalable, sustainable creative practice.
• Own workflow tools and systems: lead the selection, configuration, and adoption of workflow and project management tools and standards so that briefs, roadmaps, and work tracking are consistent and visible across regions and time zones.
• Partner in strategic planning and governance: participate in annual and quarterly marketing planning,…