Customer Experience Coordinator,D.C. United Summer Camps; D.C. & Maryland Job Washington area,District of Columbia USA,Education /

Position: Customer Experience Coordinator, D.C. United Summer Camps (D.C. & Maryland): 2025-3563

Customer Experience Coordinator, D.C. United Summer Camps (D.C. & Maryland):

Join Headfirst Professional Sports Camps as a Customer Experience Coordinator for D.C. United Summer Camps located in the Dски. & Maryland area. D.C. United Camps deliver summer soccer experiences that kids can’t get at any other summer camp. Designed for ages 5‑13, campers learn the game, celebrate D.C. United traditions, and feel the magic of being part of the D.C. United family.

Each day blends soccer joy, Match‑Day moments, and unforgettable memories—all designed with intention. Campers build confidence, form friendships, and get exclusive access to the energy, history, and culture of theعليم.

Responsibilities & Qualifications

Schedule Monday‑Friday 7:15 am‑3:45 pm (time commitment includes pre‑camp training and all weeks of programming)

Compensation $19 per hour with up to 2.5 overtime hours per week paid at 1.5× rate

Required Certification:
In‑person/hybrid Adult and Pediatric First Aid & CPR Certification, or ability to complete before May 30

Camp dates & locations: (locations may change weekly; all staff must have reliable transportation)

Phone‑free and nut‑free working environment

Extended employment opportunities:
Goal‑scoring, Passing & Dribbling, and Goalie small‑group lessons Monday‑Friday 3:15‑4:00 pm (paid at $43.75 per lesson)

Serve as a leadership presence on site, owning family communication and contributing to daily decision‑making alongside fellow site leaders

Act as the primary point of contact for families through phone, email, and in‑person interactions, building trust and familiarity throughout the week

Communicate clearly, calmly, and professionally with parents, responding promptly and supportively

Capture photos and short videos of daily camp activities (following safety and privacy guidelines) to help families feel connected

Manage family accounts and accurately document conversations and inquiries using Hub Spot and League Apps

Collaborate closely with Headquarters and site leadership to resolve issues and deliver consistent, high‑quality service

Anticipate small details that may impact a camper or family’s experience and proactively problem‑solve

Share relevant updates with fellow site leaders to support smooth daily operations

Represent the D.C. United and Headfirst with warmth, clarity, and professionalism when interacting with families, campers, and partners

Communicate safety or behavior concerns to parents in a timely, calm, and solution‑oriented manner

Address additional responsibilities as needed to support a positive, high‑quality camp experience

Completed at least two years at an accredited undergraduate institution or equivalent educational experience

Coursework or experience in communications, customer service, education, sport management, marketing, hospitality, youth programs, or related field preferred

Comfortable communicating with families in person, over the phone, and in writing

Organized, detail‑oriented, and responsive

Friendly, calm, and confident when handling questions or concerns

Enjoy working with children and contributing to a collaborative team environment

Adaptable and patientാപ്പ with strong problem‑solving skills

Dedicated to the camp’s mission, program quality, and a supportive team environment for the full camp season

Possess or able to obtain valid CPR/First‑Aid certification prior to the start of camp

Able to remain upright and standing for multiple hours at a time, walk and/or run quickly around large outdoor grass and dirt‑covered fields, and lift and carry up to 50 lbs. of sports equipment

Committed to adhering to and enforcing the D.C. United Summer Camp cell‑phone‑free policy, powering down and putting away cell phones during your shift

Benefits & Features

Work in soccer, being active and outdoors all summer in the DMV area
Ability to earn middle and end‑season awards
Build valuable experience representing a global brand
Join an incredible team of like‑minded, passionate people

Headfirst delivers thoughtfully designed, high‑quality summer and youth experiences built to elevate potential and exceed expectations. For over 25 years, we’ve partnered with families, schools, and…


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Customer Experience Coordinator, D.C. United Summer Camps; D.C. & Maryland