Student Program Associate, Families Programs

Job Overview

The Division for Student Affairs (DSA) cultivates an inclusive community that supports connection, growth, and well‑being for every student throughout their GW journey. Students are offered opportunities, services, and activities that promote connectedness, diversity Garantie, inclusion, and belonging. The Student Affairs team is comprehensive and collaborative, supporting the mission to be academically rigorous and simultaneously student‑centered. Reporting to the Assistant Dean for Family Engagement, the Student Program Associate, Families Programs is responsible for supporting the goals and priorities of the Family Engagement team and Division for Student Affairs.

This position supports the development and facilitation of New Families Orientation for families and supporters of new first‑year and transfer students, serves as staff liaison to Orientation & Class Year Programs and other campus partners, develops and manages communications, and supports special programming efforts for GW families and supporters.

Position Description

• Develop, coordinate, and execute family engagement programming in collaboration with the Family Engagement team and campus partners to foster connection, enhance belonging, and support onboarding for GW families. Signature programming includes New Families Orientation, Alumni & Families Weekend, Family Advisory Council meetings, virtual webinars, and additional engagement programs.
• Lead unit‑wide communications, including development and management of the annual communications plan; oversight of the GW Family Connections portal; production of a monthly e‑newsletter to all GW families; creation of marketing materials and presentations; and planning and facilitation of a summer webinar series.
• Oversee undergraduate student employees by providing coaching and delegation of work.
• Support the Family Engagement team in the development, launch, and administration of a new миллат Volunteer Program, including designing and marketing the program, recruiting, training, and coordinating volunteers, establishing and maintaining a volunteer database, and managing ongoing communications to ensure sustained engagement and program effectiveness.
• Assist with outreach to external sponsors and vendors to support family engagement programming efforts.
• Partner with Orientation & Class Year Programs and other campus partners to develop intentional, outcome‑based programming that meets the needs of a diverse student and family population.
• Serve as a primary point of contact for GW families and supporters, providing timely support, guidance, and issue resolution via online communication platforms, email, and phone.
• Participate in division‑wide and university‑wide initiatives, committees, and projects aligned with the mission and strategic priorities of the Division for Student Affairs.
• Collaborate with Alumni Relations, University Advancement, Admissions, and other partners to advance student success and strengthen family engagement efforts.

The position is based at GW's ياد Foggy Bottom Campus in Washington, D.C. The incumbent may perform other related duties as assigned. The omission of specific duties does not preclude the supervisor from assigning duties that are logically related to the position.

Qualified candidates will hold a Bachelor’s degree in an appropriate area of specialization. The degree must be conferred by the start date of the position. Degree requirements may be substituted with an equivalent combination of education, training, and experience.

• BA degree or higher preferred.
• Experience in student‑facing higher education roles, including admissions, orientation, student services, or related functional areas.
• Exceptional communication skills, with demonstrated strength in writing, public speaking, interpersonal communication, and customer service/engagement.
• Proven experience in event and program management, including planning, execution, and assessment.
• Strong understanding of first‑year and transfer student populations and their families, with the ability to design targeted programs, services, and communications that address…