Student Support Specialist

Job Details

Level: Experienced

Job Location: Academy of Hope Adult PCS SE - WASHINGTON DC, DC 20032

Position Type: Full Time

Education Level: 4 Year Degree

Salary Range: $58,082.75 - $78,297.70 Salary

Travel Percentage: Negligible

Job Shift: Day

Job Category: Customer Service

Academy of Hope Adult Public Charter School (AoH)

Location: Ward 8, Washington, DC

Classification: Full-Time | Exempt | Professional

Reports to: Student Support Manager

Salary Range: $58,082.75 – $78,297.70 (commensurate with experience)

Academy of Hope Adult Public Charter School has served adult learners across Washington, DC since 1985. We provide pathways to GED attainment, workforce credentials, and postsecondary success for adults who have faced barriers to education. Our learners are resilient, motivated, and diverse — and our staff are deeply committed to meeting them where they are.

The Student Support Specialist plays a critical, mission-driven role in supporting adult learners by identifying barriers to success and connecting students to the academic, social, and community resources they need to persist and thrive.

This role is ideal for early-career professionals interested in social work, education, counseling, human services, community engagement, or nonprofit careers, and for individuals seeking meaningful, hands‑on experience working directly with adult learners.

Under the guidance of the Student Support Manager and in collaboration with instructors, school leaders, and community partners, you will:

• Serve as a primary point of contact for learners experiencing barriers such as housing instability, transportation challenges, mental health concerns, or childcare needs
• Conduct outreach, case management, and follow‑up to support learner attendance, engagement, and persistence
• Develop short‑ and long‑term intervention plans that align with learners’ goals, strengths, and lived experiences
• Coordinate referrals to internal supports and external community‑based service providers
• Facilitate small groups, workshops, seminars, and orientations that promote academic success and self‑sufficiency
• Complete accurate and timely documentation, including case notes, attendance data, and outreach logs
• Conduct weekly outreach (calls, emails, texts) to re‑engage learners who are at risk of disengagement
• Collaborate across departments to ensure a holistic, student‑centered approach
• Participate in ongoing professional development in evidence‑based student support and case management practices

You are someone who believes in second chances, adult learners, and education as a pathway to economic mobility. You are organized, empathetic, culturally responsive, and motivated by impact.

Academy of Hope Adult Public Charter School was founded in 1985 to serve low‑income and at‑risk adults in the District of Columbia by providing them the opportunity to improve their basic educational skills, earn high school credentials, and/or prepare for postsecondary education or training.

Our work atmosphere is professional, friendly and supportive. Our staff values both teamwork and independence. We encourage creativity and the sharing of ideas. The noise level in the work environment is conducive to a typical office setting.

We're looking for motivated individuals with a passion for working in the Adult Education field to join us! Our compensation structure offers pay commensurate with experience and excellent benefits.

Candidates for employment will be subjected to a federal criminal background check, as permitted by and in accordance with applicable law. Learn more about Academy of Hope Adult Public Charter School dc.org.

Equal Employment Opportunity Statement: AoH is an Equal Opportunity Employer and does not allow discrimination with respect to employment or any of the terms or conditions of employment because of actual or perceived race, color, religious creed, sex, national origin, ancestry, ethnicity, citizenship status, pregnancy, childbirth, (or related medical conditions, including, but not limited to lactation), physical disability, mental and/or intellectual…