Student Library Assistant _On-Campus FWS

Position Title:

Student Library Assistant I _On-Campus FWS

Level of Support:
Student Support I

Position Type:
On-Campus FWS

Number of Openings: 3

Work Hours:

During Standard Business Hours (M-F 8am-5pm), After Standard Business Hours (M-F after 5pm), Weekends (Saturday-Sunday)

Wage Per Hour: 18.40

Division/School: GW Libraries & Academic Innovation

Department Name: 132102 COMMUNICATIONS & STUDENT SUCCESS SERVICES

Department Bio:
Academic Commons is the one-stop shop for students to connect and engage with academic resources. Academic Commons offers peer tutoring, course review sessions, data consultations, academic skills workshops, and more. Student employees in Academic Commons are responsible for providing and/or connecting students to these resources with a high-level of customer service. For more information, review the job descriptions posted .edu/WorkatAC.

Positions may close unexpectedly if they reach a high number of applicants.

PLEASE NOTE :
This position will hire through the fall and start in the Spring 2027 semester. The Student Library Assistant will provide support to library patrons looking to navigate library and university resources. This is a customer service position serving the GW community and is based in Gelman Library. Specific responsibilities include:

• Monitor service areas at the Ask Us Desk and the Create Digital Studio to ensure patrons receive high-quality support.
• Answer basic inquiries regarding access to library and university resources, escalating to a supervisor when necessary.
• Assist with basic troubleshooting of academic technologies in Gelman Library.
• Monitor check-out requests of multimedia equipment, ensuring accuracy in record keeping.
• Assist with other special projects or events and should be able to lift up to 20 pounds.

The student will support the administrative and logistical tasks in a GW library. Tasks may include: retrieving and reshelving materials, staffing the reference desk and assisting on-site patrons, fulfilling patron requests for scans and photocopies of materials, stacks management, assisting staff with researching patron reference queries, monitoring patrons for compliance library and university protocols, and record-keeping tasks to support collection management practices.

Special projects or other duties may be assigned related to specific departmental needs.

Communication, Teamwork, Professionalism, Technology and Data

This is an entry level position, little to no experience required, all training will be provided.

• Experience with customer service in fast-paced environment, including answering phones
• Basic knowledge of computer troubleshooting & operation

FWS positions require a FWS offer from the Office of Student Financial Aid. Please do not apply for FWS positions if you have not been offered a FWS award.

The student employee will work with or have contact with minors. Background check required.

The university is an Equal Employment Opportunity/Affirmative Action (EEO /AA) employer committed to maintaining a nondiscriminatory, harassment-free, diverse work and education environment. The university does not unlawfully discriminate on the basis of protected characteristics or on any other basis prohibited by applicable law in any of its programs, activities, or employment practices. For more information on this policy and its purpose, please read the Equal Employment Opportunity Policy Statement.