Education Associate

NCPERS seeks a proactive, organized Education Associate for its nine-person staff supporting U.S. and Canadian state and local public pensions.

With the Senior Director of Operations, the Associate plans, delivers, and evaluates events, webinars, and other education. The role guides speakers, facilitators, moderators, and committees to deliver timely, relevant content meeting member needs and organizational goals.

Events occur in March, May, June, July, August, September, and October, plus monthly webinars. Overlapping programs require eagerness to learn, detail, competing priority management, and ownership through follow-up in a fast-paced office.

Senior Director of Operations

• Establish, maintain, and improve timelines and procedures with the Senior Director of Operations.
• Identify learning needs and emerging pension issues through members, research, evaluations, program directors, and subject matter experts.
• Develop agendas, titles, descriptions, and learning objectives; recommend formats and adult learning approaches supporting participation and practical application.
• Manage the annual webinar schedule, balancing timely topics, member interests, and the education calendar.
• Maintain speaker trackers and planning documents; track deadlines and outstanding items; report progress and delays to the supervisor and relevant departments.
• Develop educational offerings, resources, program concepts, and delivery options.
• Create and maintain program and speaker evaluations; analyze feedback to assess effectiveness, improve programs, and meet member needs.
• Collaborate with Communications on promotion and featured sessions/speakers; proofread marketing emails for accuracy and content consistency.
• Ensure Membership applies event and education benefits accurately.

• Manage Call for Speakers requirements, deadlines, proposal tracking, and communications; review proposals and recommend speakers with the supervisor.
• Recruit speakers and moderators representing diverse backgrounds, experiences, and perspectives.
• Serve as primary speaker liaison from invitation through follow-up; coordinate confirmations, presentation deadlines, and session requirements.
• Host planning calls with speakers, moderators, committees, and educational partners.
• Review presentations and materials for relevance, accuracy, and NCPERS guidelines; coordinate revisions and speaker preparation.
• Ensure Membership registers speakers appropriately.

• Manage preparation of University program books, agendas, and educational materials.
• Manage in-person and virtual educational components with the supervisor.
• Support onsite sessions, track speakers/moderators and timing, and coordinate presentation materials and requirements with production.
• Coordinate webinar registration, presenter management, technical preparation, recordings, and participant resources.
• Prepare and proofread agendas, descriptions, biographies, presentations, and content for websites, books, apps, and other channels.
• Organize files and provide attendee presentations, recordings, and resources as appropriate.
• Maintain accurate app agendas, descriptions, speaker information, presentations, and resources.

• Administer NAF, coordinating instructor schedules, course materials, participant communications, and delivery.
• Maintain the NAF database, process accreditation renewals, track requirements and deadlines, and issue communications and certificates.
• Verify attendance/eligibility, calculate and apply approved credits to attendee profiles, maintain records, and answer credit/certificate inquiries.
• Monitor education/accreditation requirements; recommend improvements and assess additional approvals or accreditation with the supervisor.

• Know NCPERS’ education portfolio and work structure.
• Know the mission, member audiences, and their educational needs.
• Know each major program’s purpose, audience, format, and schedule.
• Understand the role, departmental relationships, and small-staff expectations for ownership, communication, and follow-through.
• Know speaker selection, agenda development, communications, delivery, and evaluation processes.

• Know processes for routine responsibilities.
• Know speaker communication, agreement, preparation, material, and follow-up requirements.
• Understand how to navigate the AMS platform and webinar process.
• Understand NAF participation, renewal, recordkeeping, and…