IT Help Desk Instructor-; Part-Time

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Part Time Regular Part-Time Washington, DC, US

3 days ago Requisition

Salary Range: $30.00 To $35.00 Hourly

The United Planning Organization (UPO) is the designated Community Action Agency for Washington, District of Columbia, and has served the residents of the District since 1962. Our Vision for the future is “UPO’s Washington: A city of thriving communities and self-sufficient residents”; our Mission is “Uniting People with Opportunities.”

UPO is committed to attracting and retaining outstanding and diverse staff who will enhance our engagement and service in our communities.

UPO Workforce Institute (WFI) is seeking an energetic and experienced individual to join our dynamic team. The ideal candidate must be a self-starter able to work in a fast paced, ever changing work environment, a team player and able to work independently with minimal supervision. This future employee will be expected to deliver a high level of customer support and service to both internal and external WFI customers.

The final candidate will need to have the right complement of skills and personality.

Provide students with the education and skills needed to obtain recognized information technology (IT) certifications. Facilitate “real world” scenario training with hands-on IT education simulations that will be performed in the classroom. Provide instruction in industry recognized operating systems, software and technology in preparation for nationally recognized certification examinations. Instructor will design activities which will develop, captivate and stimulate student knowledge and comprehension of the information technology field .

Develop and deliver curriculum-based classroom and laboratory instruction. Prepare lesson plans and communicate course and daily instructional objectives. Utilize active learning strategies, technology, multimedia, and varied instructional methods to meet diverse student learning needs. Maintain effective classroom management and a productive learning environment. Develop and administer quizzes, examinations, and other assessments to evaluate student learning and prepare students for national or industry-recognized certification.

Maintain accurate records of student attendance, progress, performance, and training outcomes. Provide academic advising, mentoring, and instructional support to students. Promote critical thinking, problem-solving, and higher-order learning skills. Conduct initial participant intake and assessments and assist with student recruitment activities.

Maintain relationships with employers and IT industry partners to ensure curriculum relevance and develop internship/work-based learning opportunities. Maintain current knowledge of information technology, industry trends, certifications, and instructional practice .

• Ability to deliver engaging, structured, and student-centered instruction while maintaining an effective and inclusive learning environment.
• Skilled in developing lesson plans, instructional materials, course objectives, and learning activities aligned with established curriculum and program standards.
• Supports student recruitment, outreach, intake, assessment, and enrollment activities to strengthen program participation and student retention.
• Demonstrates current knowledge of information technology concepts, tools, systems, and…