Public Safety Service Desk Technician

Position Details

Number of Vacancies: 1

Area of Consideration: Open To The Public

Position Status: Full-Time, Regular

Pay Plan, Series & Grade: DS0095/10

Salary Range: Up to $71,386

Closing Date: Open Until Filled

Location: 4200 Connecticut Ave NW, Washington, DC 20008

The Public Safety Service Desk Technician, positioned within the Office of Information Technology at the University of the District of Columbia, supports the reliable operation, maintenance, and functionality of campus access control, intrusion detection, and video surveillance systems in alignment with university standards. The Technician receives, evaluates, and prioritizes service requests and work orders; troubleshoots system issues; and coordinates corrective actions to ensure timely resolution.

In this role, the Public Safety Service Desk Technician serves as the primary liaison between the Office of Information Technology and the Office of Public Safety & Emergency Management, facilitating effective communication, coordination, and issue resolution related to public safety technologies and systems. The Technician also monitors vendor and contractor activities related to system maintenance and repairs to ensure compliance with university requirements, applicable policies, and safety standards, while supporting the overall mission of campus safety and security.

• Assist OPSEM with the procurement, installation, configuration, maintenance, and ongoing support of campus access control systems, video management systems, and related safety and security subsystems (including intrusion detection), and evaluate system performance to recommend appropriate security equipment and technology enhancements in support of campus safety operations. (25%)
• Respond to, document, and manage phone, email, voicemail, verbal, and written service requests by issuing, tracking, and prioritizing work orders, and coordinate with vendors and internal stakeholders to ensure timely troubleshooting, repair, and resolution of security system issues. (20%)
• Support the integration, mapping, configuration, and software updates of security systems, and assist with training OPSEM personnel on the effective use, functionality, and limitations of public safety technologies and platforms. (15%)
• Monitor, operate, and disseminate alerts through the University’s emergency notification systems, ensuring accurate, timely, and coordinated communication during emergencies, drills, and critical incidents. (15%)
• Prepare and analyze periodic reports related to system performance, trends, threats, incidents, identified risks, and provide findings and recommendations to support operational decision-making and risk mitigation efforts. (15%)
• Serve as a relief dispatcher in the Emergency Communications Center or at a field command post during planned events, emergencies, or incidents, providing operational support to ensure continuity of public safety communications. (10%)

• Must be able to provide support on site as needed to 6 respective UDC Campuses in Washington DC, Beltsville, MD, and Arlington, VA.
• Must be able to reasonably lift and/or move infrastructure equipment.
• Must have an acceptable driving record and valid driver’s license.

Collective Bargaining Unit (Union): This position is in the collective bargaining unit represented by AFSCME local 2087 and you may be required to pay an agency service fee through direct payroll deduction.

Employment Benefits: Selectee will be eligible for health and life insurance, annual (vacation) and sick leave and will be covered under the University of the District of Columbia's retirement plan (TIAA).

Equal Opportunity

Employer:

The District of Columbia Government is an Equal Opportunity Employer. All qualified candidates will receive consideration without regard to race, color, religion, national origin, sex, age, marital status, personal appearance, sexual orientation, family responsibilities, matriculation, physical handicap, or political affiliation.

Notice of Non-Discrimination: In accordance with the D.C. Human Rights Act of 1977, as amended, D.C. Official Code, Section 2-1401.01 et. seq., (Act) the University of the District of Columbia does not discriminate on the basis of actual or perceived actual race, color, religion, national origin, sex, age, disability, sexual orientation, gender identity or expression, family responsibilities, matriculation, political affiliation, marital status, personal appearance, genetic information, familial status, source of income, status as a victim of an intra family offense, place of…