Service Engineer – Americas Customer Team

Service Engineer – Americas Customer Team

An exciting opportunity has arisen for a Service Engineer in the Americas Customer Regional Team. As a Service Engineer – Americas Customer Team, you will primarily provide engineering technical support for Rolls-Royce Trent 800 engines in the Americas region. Tasks will include analysis of engine operation, pre-empting and responding to technical issues, developing, implementing and communicating technical solutions that meet customer, business and regulatory requirements, support day-to-day operational questions from customers, tracking and reporting fleet reliability both internally and externally, and supporting customer reviews.

This opportunity will have some domestic and international travel (less than 20%) to engine maintenance centers and customer sites.

What you will be doing:

• Provide technical support to help resolve technical queries and operational arisings
• Lead root-cause investigations on safety or reliability in-service events
• Introduce containment actions and recommend corrective actions
• Develop and approve the technical content of technical publications/communications (used by OEM, build/commissioning/maintenance bases and customers) including acceptance limit development to support the engine programs and meet the design and regulatory requirements
• Prepare and deliver technical communications (e.g. presentation and/or reports) to platform provider, regulators, customers, internal stakeholder
• Ensure compliance with requirements specified by regulatory authorities and to adhere to technical and business requirements of internal & external stakeholders. Where delegated, act as the Technical Authority providing assurance on build, commissioning and maintenance activities
• Increase the value from our overhaul network through proactive identification of cost reduction activities
• Gather in-service data and carry out continuous improvement by identifying Best Practice and learning from experience activities, feeding back into future programs and product design teams
• Represent Rolls-Royce at external customer conferences

Who we're looking for:

At Rolls-Royce we put safety first, do the right thing, keep it simple and make a difference. These principles form the behaviours that guide us and are an essential component of our assessment process. They are the fundamental qualities that we seek for all roles.

Basic Requirements:

• Bachelor's degree in Engineering or Science in Aerospace Engineering Technology with 2+ years of engineering experience, OR
• Master's degree in Engineering or Science in Aerospace Engineering Technology, OR
• PhD in Engineering or Science in Aerospace Engineering Technology

Preferred Requirements:

• Engineering or Numerical degree (or equivalent with experience)
• Knowledge of components/ systems functionality and numerical methods
• Experience of working on complex tasks that are novel and ambiguous
• Familiarity of the in-service operation environment, including regulatory and compliance requirements
• Experience in troubleshooting and/or problem resolution
• Experience in support/lead cross-functional teams e.g. specialists, suppliers, customers, partners

What we offer:

We offer excellent development opportunities, a competitive salary, and exceptional benefits. These include bonus, employee support assistance and employee discounts.

Your needs are as unique as you are. Hybrid working is a way in which our people can balance their time between the office, home, or another remote location. It's a locally managed and flexed informal discretionary arrangement. As a minimum we're all expected to attend the workplace for collaboration and other specific reasons, on average three days per week.

Relocation assistance will be provided if applicable.