Service Engineer – Americas Customer Team

Job Description

Job Title:

Service Engineer – Americas Customer Team

Working Pattern:
Hybrid – 3 in office days a week

Working

Location:

Washington D.C. (preferred) or Indianapolis, IN

An exciting opportunity has arisen for a Service Engineer in the Americas Customer Regional Team. As a Service Engineer – Americas Customer Team, you will primarily provide engineering technical support for Rolls‑Royce Trent 800 engines in the Americas region. Tasks will include analysis of engine operation, pre‑empting and responding to technical issues, developing, implementing and communicating technical solutions that meet customer, business and regulatory requirements, support day‑to‑day operational questions from customers, tracking and reporting fleet reliability both internally and externally, and supporting customer reviews.

This opportunity will have some domestic and international travel (less than 20%) to engine maintenance centers and customer sites.

• Provide technical support to help resolve technical queries and operational arisings
• Lead root‑cause investigations on safety or reliability in‑service events
• Introduce containment actions and recommend corrective actions
• Develop and approve the technical content of technical publications/communications (used by OEM, build/commissioning/maintenance bases and customers) including acceptance limit development to support the engine programs and meet the design and regulatory requirements
• Prepare and deliver technical communications (e.g. presentation and/or reports) to platform provider, regulators, customers, internal stakeholder
• Ensure compliance with requirements specified by regulatory authorities and to adhere to technical and business requirements of internal & external stakeholders. Where delegated, act as the Technical Authority providing assurance on build, commissioning and maintenance activities
• Increase the value from our overhaul network through proactive identification of cost reduction activities
• Gather in‑service data and carry out continuous improvement by identifying Best Practice and learning from experience activities, feeding back into future programs and product design teams
• Represent Rolls‑Royce at external customer conferences

At Rolls‑Royce we put safety first, do the right thing, keep it simple and make a difference. These principles form the behaviours that guide us and are an essential component of our assessment process. They are the fundamental qualities that we seek for all roles.

• Bachelor's degree in Engineering or Science in Aerospace Engineering Technology with 2+ years of engineering experience, OR
• Master's degree in Engineering or Science in Aerospace Engineering Technology, OR
• PhD in Engineering or Science in Aerospace Engineering Technology

• Engineering or Numerical degree (or equivalent with experience)
• Knowledge of components/ systems functionality and numerical methods
• Experience of working on complex tasks that are novel and ambiguous
• Familiarity of the in‑service operation environment, including regulatory and compliance requirements
• Experience in troubleshooting and/or problem resolution
• Experience in support/lead cross‑functional teams e.g. specialists, suppliers, customers, partners

We offer excellent development opportunities, a competitive salary, and exceptional benefits. These include bonus, employee support assistance and employee discounts.

Your needs are as unique as you are. Hybrid working is a way in which our people can balance their time between the office, home, or another remote location. It’s a locally managed and flexed informal discretionary arrangement. As a minimum we’re all expected to attend the workplace for collaboration and other specific reasons, on average three days per week.

Relocation assistance will be provided if applicable.

Rolls‑Royce is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to any protected characteristics.