OSP Service Assurance Project Manager

OSP Service Assurance Project Manager

Zayo provides mission-critical bandwidth to the world's most impactful companies, fueling the innovations that are transforming our society. Zayo's 141,000-mile network in North America and Europe includes extensive metro connectivity to thousands of buildings and data centers. Zayo's communications infrastructure solutions include dark fiber, private data networks, wavelengths, Ethernet, and dedicated Internet access. Zayo serves wireless and wireline carriers, media, tech, content, finance, healthcare and other large enterprises.

This position is fully remote in the United States. No travel is required.

Zayo is seeking an experienced and detail-oriented OSP Service Assurance Project Manager to oversee and manage the end-to-end planning, execution, and delivery of outside plant (OSP) break/fix projects and emergency restoration for our telecommunications infrastructure, supporting network restoration and maintenance 24 hours, seven days a week, 365 days a year.

Our OSP Service Assurance Project Manager manages project timelines, resources, and works within budgets and with cross-functional teams to ensure the timely and successful repair of our network. The ideal candidate will have extensive experience in project management within the telecommunications industry, with a focus on OSP projects.

• Lead and manage the planning and execution of outside plant break/fix from inception to completion.
• Develop detailed project plans, schedules, and work within budgets for projects as required.
• Coordinate with internal teams (engineering, construction, design) and external stakeholders (clients, vendors, contractors) to ensure SLA objectives are met.
• Oversee OSP activities, including fiber placement, splicing coordination, make-ready support, restoration, and maintenance.
• Ensure work aligns with construction prints, permits, and engineering specifications.

• Establish, monitor, and manage Key Performance Indicators (KPIs) of deliverables and supporting workflows to measure operational performance, as well as identify and assess areas of opportunity for improved process efficiencies and performance.
• Allocate resources effectively to meet project requirements, including manpower, equipment, and materials.

• Identify potential project risks and develop mitigation strategies to avoid delays and minimize further damage related to active outages.
• Resolve any issues that arise during the project, including procurement delays, resource shortages, or technical challenges.

• Maintain clear and continuous communication with all stakeholders, including clients, senior management, project teams, and vendors.
• Prepare regular updates on outages, addressing any concerns or changes to scope, cost, or schedule.
• Manage and maintain customer communications in partnership with the NOC throughout Fiber restoration and maintenance processes.
• Work jointly with the leadership from the NOC, Construction, Project Management, Engineering, and Change management teams.

• Ensure the project is completed in compliance with safety, quality, and regulatory standards.
• Conduct regular quality inspections and audits throughout the project to ensure adherence to design specifications and industry best practices.

• Manage relationships with contractors, vendors, and subcontractors, ensuring their performance aligns with project requirements and timelines.
• Review and manage contracts, change orders, and procurement processes as needed.

• Ensure that all project-related documentation, including contracts, permits, and reports, is properly maintained and stored.
• Ensure compliance with local regulations, permits, and safety standards throughout the project lifecycle.

• Must have working knowledge of structured cabling and routing.
• Must be familiar with email, MS Excel, Word, Google Earth.
• Proven experience managing fiber optic and cable maintenance, to include restoration and emergency repairs.
• Ability to manage timelines and resources effectively.
• Must be able to read and understand network diagrams, KMZs, and be able to analyze OTDR test results to troubleshoot faults.
• Excellent communication and interpersonal skills, with the ability to work with a wide range of stakeholders.
• Strong problem-solving skills and the ability to adapt to changing project conditions.
• Knowledge of safety regulations, quality control, and construction standards in OSP projects.

• High school diploma or equivalent, required.
• Bachelor's degree required in Engineering, Construction Management, Telecommunications, or a related field, preferred, or additional years of experience may be used in lieu of this preference.
• At least 5 years of experience in the telecommunications industry with outside plant, fiber optics, telecommunication architectures, optical transport equipment, and project management experience.

• Ability to sit at a desk for extended periods.
• Ability to handle stress and multiple tasks…