Lead Network Engineer - Washington DC, Phila, Wilmington, Chicago

Lead Network Engineer

Location:

Washington, DC, Wilmington, DE, Chicago, IL, Philadelphia, PA

Company:
Amtrak

Your success is a train ride away! As we move America's workforce toward the future, Amtrak connects businesses and communities across the country. We employ more than 20,000 diverse, energetic professionals in a variety of career fields throughout the United States. The safety of our passengers, our employees, the public and our operating environment is our priority, and the success of our railroad is due to our employees.

Are you ready to join our team? Our values of 'Do the Right Thing, Excel Together and Put Customers First' are at the heart of what matters most to us, and our core capabilities, 'Building Trust, Accountability, Effective Communication, Customer Focus, and Proactive Safety & Security' are what every employee needs to know and do to be most impactful  living the Amtrak values, focusing on our capabilities, and actively embracing and fostering diverse ideas, backgrounds, and perspectives, together we will honor our past and make Amtrak a company of the future.

The Digital Lead Engineer is a senior-level technical expert who plays a critical role in shaping solution design, guiding engineering execution, and ensuring architectural compliance across multiple teams or domains. As a Lead Digital Engineer, the individual serves as a key technical leader who blends deep domain expertise with the ability to influence engineering direction, align cross-functional teams, and ensure high-quality operational outcomes.

The position will be responsible for supporting daily Network IT operations, including end-user and customer support in a 24/7 operational environment. Works with Project managers to support the process flow, delivery and execution of all Network Services projects. Support the resolution of all issues related to these systems.

• Troubleshoot and evaluate existing systems, applications, and networks, proposing solutions against decision criteria.
• Coordinate and resolve escalated support issues from senior personnel or service providers, providing technical guidance.
• Offer technical expertise across business functions, identifying opportunities for process improvement through technology.
• Provides project/program managers, product owners, and stakeholders with technical consultation and advice, enabling quick responses to inquiries related to work assignments.
• Provides technical analysis to help define, assess, and monitor key technical aspects of programs, projects, or services.
• Reviews proposed designs at key milestones and approves additional efforts.
• Lead efforts to troubleshoot networks to identify errors or deficiencies.
• Leads the resolution of support issues escalated by senior operations, development personnel or service provider personnel.
• Identifies opportunities to improve network resiliency and redundancy via new technologies.
• Evaluates, tests, recommends, and implements specific network solutions (e.g., Software-Defined Networking).

Bachelor's degree in a technical field and 6+ years of engineering experience. Demonstrated knowledge of enterprise networking platforms (e.g., Cisco). Demonstrated technical knowledge in the areas of Network Performance Optimization, Network Access and IP Management, Wireless and Mobile Technologies. Hands-on experience with routing and switching protocols including OSPF, BGP, VLANs, and STP. Experience configuring and supporting enterprise Wi‑Fi networks. Ability to troubleshoot wireless client and performance issues.

Master's degree or advanced study in engineering or architecture. Plus 9 years of relevant work experience in Network Infrastructure & other related IT areas Experience with Cisco Meraki Dashboard, including configuration, monitoring, and troubleshooting of wireless and network infrastructure Cisco Certifications (e.g., CCNA) Experience using Git-based version control systems (e.g., Git Hub) for managing network configurations, scripts, and documentation. Experience writing and maintaining scripts using Python or Power Shell to automate network…