Telecom Service Order Analyst

Responsibilities

Are you looking to make a difference in the federal government? Are you looking for a career that has impact, not just a “job”? Are you passionate about doing what’s right? Do you have a basic understanding of telecommunications technologies and/or telecom service ordering for the FAA? Then we have a position for you.

Service Order Analysts facilitate telecom service orders for the FAA, completing the steps in the telecom service ordering process that do not require significant technical knowledge of telecommunications engineering. These team members are responsible for cost estimates, funding memos, and task orders and other resources and artifacts required for successful implementation of an FAA Telecom services. Service Order Analysts also coordinate to facilitate the submittal of the telecom services to the Requirements Change Board for review and assessment, and support the documentation and filing of the assessment in the Schedule Change Board (SCB).

They contribute to ensuring an up-to-date status in the FAA’s Telecommunications Enterprise Management Tool. Service Order Analysts assist the Customer Programs with Architectural Review Board and new facility requests.

The Service Order Analysts use the technical requirements and other information collected, created and documented by the Engineers and coordinate with the Primary Engineer assigned to a project as needed. The Service Order Analysts are responsible for tracking the IP supplemental forms (IPSF) through approval by the IPSF Peer Review Team.

The Service Order Analysts will assist Engineers in interfacing with customers and stakeholders to develop communication service requirements for some systems, and verify the telecom service requests meet FAA requirements.

• Bachelor’s degree from an accredited college in a related discipline
• 6-8 years of experience managing projects
• Masters Degree and 3 years of experience managing projects is acceptable
• Associates degree and 8 years experience managing projects is acceptable
• High school degree and 10 years of experience managing projects is acceptable
• An understanding of telecommunications, telecommunications services and / or the FAA’s Customer Engineering Services process
• Excellent communications and coordination skills within and across teams
• Ability to work autonomously and know when to ask for clarification to meet expected results and deadlines
• Salary Range: $71,800 - $112,150

• Some knowledge of customer end systems and applications

Noblis and our wholly owned subsidiaries, Noblis ESI and Noblis MSD, take on some of the nation’s toughest challenges, delivering advanced solutions to our customers’ most critical missions. We bring together leading scientific, engineering, and management expertise in a culture grounded in objectivity and collaboration, ensuring our work creates lasting impact across federal missions.

We work with a broad range of government agencies in the defense, intelligence, and federal civilian sectors. Learn more and find opportunities lis.org

Why Work at Noblis

At Noblis, we share a passion for excellence and innovation, and we create an environment where people can do meaningful work while maintaining the balance that keeps them energized and fulfilled. We seek out individuals with a natural curiosity and desire to collaborate and learn. We believe our people are our greatest strength, and we consistently seek exceptionally skilled, mission‑driven professionals who care deeply about doing work that enriches lives and makes our nation safer.

Noblis has earned numerous workplace awards for our culture, our commitment to employee well‑being, and our dedication to meaningful, impactful work. We also…