Assistant Program Manager, WQ&T Compliance WQ&T

Job Title:

Assistant Program Manager, WQ&T Compliance

Job Code: P0475

Supervises Directly:
No

New or Revised:
Revised

Regular or At-Will:
At-Will

Date: 8/28/2026

Exempt or Non-Exempt:
Exempt

Compensation Approval Signature:

Union/ Non-Union:
Non-Union

Division:
Operations

Department:
Water-Quality and Technology

Salary

Schedule:

Non-Union Salary Range

Cost Center Code: 813012

Grade: NU16

Essential Position:
Yes

Reports To:

Supervisor, Customer Compliance

EEO Code:
Professionals

Work Format:
Hybrid

At DC Water, we provide more than 700,000 District of Columbia residents and 24.6 million annual visitors with essential water, wastewater, and stormwater services.

DC Water also provides wholesale wastewater treatment services for 1.8 million people in Montgomery and Prince George's counties in Maryland, and Fairfax and Loudoun counties in Virginia.

We aspire to be known for superior service, ingenuity, and stewardship to advance the health and well-being of our diverse workforce and communities. To achieve this vision, we commit to our shared mission every day—exceeding expectations by providing high quality water services in a safe, environmentally friendly, and efficient manner.

The Assistant Program Manager, WQ&T Compliance assists in the management of activities within Customer Compliance Programs including cross-connections, fire hydrant connections, grease abatement systems, illegal discharge and water/sewer connections. The role involves monitoring work processes, managing records, integrating data and technology, evaluating productivity and coordinating logistical support. The position supports the enforcement of regulations related to the program and adopting new technologies and processes as needed.

• Manages DC Water and third-party inspections of sites and water and sewer infrastructure, and/or the DC Water Fire Hydrant Use Program, to ensure compliance with DC Construction Codes, DC Municipal Regulations, and DC Water policies.
• Responsible for quality assurance and quality control DC Water and third-party inspections which include customer compliance notifications and completion of work orders.
• Works with customer compliance team to resolve customer issues, may lead projects or tasks.
• Performs sites inspections for compliance.
• Plans work for the customer compliance team, in coordination with the customers.
• Works with customers to address problems with comply with DC code and regulations.
• Performs sites inspections for compliance.
• Plans work for the customer compliance team, in coordination with the customers.
• Works with customers to address problems with comply with DC code and regulations.
• Works with DC Water legal team to develop and revise compliance regulations.
• Utilizes databases and platforms to monitor and evaluate customer compliance.
• Generates andsubmitsreportsandcustomer notifications.
• Communicate with customers through emails, calls and in-person.
• Communicates and works with external agencies and stakeholders.
• Develops and updates Standard Operating Procedures (SOP).
• Assessesnew technologies and businesschangesto improve processes.
• Performs routine technical and administrative functions including attending DC Water and/or departmental policy meetings and prepares status reports for Authority management.
• Manage vendors and contractors.
• Performs other related duties andprojectsassigned at the discretion of the immediate supervisor of the operational department assigned.
• Performs other duties and projects as assigned at the discretion of the manager.

N/A

Interacts with co-workers in the department and throughout the Authority, contractor, other government agencies and organizations, customers, and the general…