Debt Collections Specialist

Full time / Hybrid - Washington DC / Required - US Citizenship with 2+ Years in Debt Collections

The DCEU Collections Specialist is responsible for collections of outstanding accounts receivable dollars from the existing client base and all other aspects of collections, resolving debtor issues and reducing accounts receivable delinquency by securing and monitoring the debtor’s payment plan.

• Reviewing open accounts for collection efforts.
• Making outbound collection calls in a professional manner while keeping and improving customer relations.
• Monitor customer payments in accordance with payment plan due dates.
• Identify issues attributing to payment plan default and discuss them with management prior to escalation to USAO or PC office.
• Review and monitor assigned accounts and all applicable collection reports.
• Provide timely follow-up on payment arrangements.
• Mail (electronically or US Mail) correspondence to debtors to encourage payment of outstanding balances owed to submitting Agency.
• Answers inquiries by clarifying desired information; researching, locating, and providing information.
• Resolves problems by clarifying issues; researching and exploring answers and alternative solutions; implementing solutions; escalating unresolved problems.
• Fulfills requests by clarifying desired information; completing transactions; forwarding requests.
• Maintains call center database by entering information and document customer interaction.
• Updates job knowledge by participating in educational opportunities and knowledge management.
• Develops appropriate reporting requirements by supervisor or manager.
• Handles Subject Matter Expert inquiries and assist other team members.
• Assists in the training of new-hires and assist in quality assurance activities.

Associates degree or equivalent experience. 2-5 years of experience in a related field.

• Experience doing credit analysis, viability of debt collection and procedural steps for debt collection.
• Past experience needed in an debt collections environment.
• Strong problem solving skills and the ability to think on one’s feet.
• Ability to work in a fast paced, deadline-oriented environment.
• Ability to work well with others as well as independently with limited supervision.