Client Account Operations Lead

The Client Account Operations Lead is a senior-level Legal Biller and subject-matter expert responsible for managing complex, high-volume billing portfolios for institutional and high-profile clients and attorneys. This role combines advanced billing expertise, analytical skills, and leadership to ensure seamless full-cycle billing support across domestic and global client accounts.

The Operations Lead plays a critical role in prioritizing work, analyzing processes, identifying gaps, and driving continuous improvement through customized training and mentoring. This position also serves as a proxy for the Regional Manager when needed and may provide temporary managerial or senior-level functional support during periods of increased workload or staffing gaps.

Key Responsibilities

• Serve as the Subject Matter Expert for legal billing support to Corporate Practice Group Partners in the Austin office
• Manage full-cycle billing for complex U.S. and global client accounts, including high-volume and high-fee portfolios
• Review billing data for accuracy and compliance with client and firm requirements
• Research and resolve electronic billing rejections and service desk tickets
• Prepare, analyze, and present detailed billing reports and financial data to attorneys and support staff
• Coordinate global unified billing, including accruals, forecasting, LEDES file generation, and international collaboration
• Analyze billing processes and systems, develop metrics, build business cases, and recommend efficiency improvements
• Maintain and update detailed client billing requirements and guidelines
• Partner cross-functionally with Accounting, Legal Support Services, IT, and international finance teams
• Develop and deliver training programs to ensure consistent billing practices across the team
• Serve as a point of escalation and provide coaching, mentoring, and quality oversight for junior billing staff
• Provide temporary managerial support in the absence of the Regional Manager

Desired Skills & Qualifications

• 5+ years of senior-level legal billing experience at a major law firm
• Advanced experience with Aderant, Bill Blast, and e-billing platforms (e-Hub, LEDES)
• Expert knowledge of domestic, global, and electronic billing processes
• Strong analytical, problem-solving, and process-improvement skills
• Excellent written and verbal communication skills
• Advanced Microsoft Excel skills (Pivot Tables, Lookups)
• Highly organized, detail-oriented, and able to manage multiple priorities in a fast-paced environment
• Collaborative team player with the ability to work independently

Education

• Required: High School Diploma or GED
• Preferred: Bachelor's degree in Business Administration, Accounting, Finance, or a related field
  
  $100K-$150K (Salary based upon experience)