Regulatory Compliance Specialist

About The Company

Rain makes the next generation of payments possible across the globe. We’re a lean and mighty team of passionate builders and veteran founders. Our infrastructure makes stable coins usable in the real-world by powering card transactions, cross-border payments, B2B purchases, remittances, and more. We partner with fintechs, neobanks, and institutions to help them launch solutions that are global, inclusive, and efficient. You will have the opportunity to deliver massive impact at a hypergrowth company that is funded by some of the top investors in fintech, crypto, and SaaS, including Sapphire Ventures, Norwest, Galaxy Ventures, Lightspeed, Khosla, and several more.

If you’re curious, bold, and excited to help shape a borderless financial future, we’d love to talk.

We believe in an open and flat structure. You will be able to grow into the role that most aligns with your goals. Our team members at all levels have the freedom to explore ideas and impact the roadmap and vision of our company.

The Regulatory Compliance team is responsible for ensuring that Rain's products, operations, and customer-facing practices meet the requirements of applicable laws, regulations, and card network rules. We work closely with product, legal, operations, and customer experience teams to build compliant-by-design programs and resolve issues before they become regulatory problems. Our work spans the full lifecycle of a payment card product — from how it's marketed and onboarded to how disputes are handled and complaints are resolved.

• Support the development and maintenance of internal policies, procedures, and controls that reflect current network requirements across marketing, disputes, and chargebacks
• Assist in preparing responses to card network inquiries, audits, and compliance assessments
• Monitor and track updates to Visa and Mastercard network rules, operating regulations, and compliance bulletins, and assess their impact on company policies and procedures
• Partner with product and technology teams to flag network rule considerations during new product development and feature launches

• Work closely with the Customer Experience team to support dispute and chargeback workflows, ensuring processes align with applicable Visa/Mastercard rules and time frames
• Assist in identifying trends in dispute and chargeback activity and escalating potential compliance gaps to the Manager of Regulatory Compliance
• Help maintain procedure documentation and job aids used by the Customer Experience team for dispute handling

• Support the complaints management process by assisting with tracking, categorization, and documentation of consumer complaints involving Regulation E, Regulation Z, and UDAAP obligations
• Help monitor complaint trends and contribute to periodic reporting for compliance leadership
• Assist in reviewing customer-facing disclosures, communications, and marketing materials for potential UDAAP concerns

• 1–3 years of experience in compliance, regulatory affairs, or a related function within a financial institution, fintech, or payments company
• Foundational knowledge of Visa and/or Mastercard operating rules, with particular familiarity with dispute and chargeback frameworks
• Basic familiarity with Regulation E, Regulation Z, and UDAAP principles
• Strong organizational skills and attention to detail — able to track multiple work streams, deadlines, and rule change obligations simultaneously
• Clear written communication skills, including the ability to summarize regulatory requirements for non-compliance audiences
• Collaborative working style and comfort partnering across operations, product, and customer-facing teams
• Bachelor's degree required

• Hands-on experience with card network rules compliance or dispute operations at a card issuer or payments processor
• Exposure to consumer complaint management processes or regulatory examination support
• Familiarity with supervisory expectations for fintech or non-bank card issuers
• Certifications like CRCM (Certified Regulatory…