Engagement Officer

Branch Update: New St. Barnabas Road Branch Hours. Suitland Federal Center Branch remains closed until further notice. Please visit the FPB or St Barnabas Rd branches. The Call Center, Online Banking, Mobile Banking, and our nationwide ATM network are available for your convenience.

“ At Labor Credit Union, we value engagement and inclusion. This is not just a catchphrase here. One of our core tenets within our leadership philosophy is the empowerment of our team members. Through this emphasis on empowerment, it’s not just an opportunity, it is an expectation that each individual brings their ideas, perspectives and opinions to the table to help make us a better team, a better organization and a better credit union for our members.”

Labor Credit Union offers exciting challenges, competitive pay and great benefits. From developing creative solutions to working with our members, you’ll find success at Labor CU. Our high quality, comprehensive compensation package includes

Vacation, sick & bereavement leave. 13 Federal holidays & 8 floating holiday hours.

Labor CU offers coverage levels for medical, dental, and vision plans, as well as a health savings account and Life AD&D (Disability Insurance)

Our competitive 401(k) retirement plan includes a generous company match.

This benefit is focused on the individual and aligns with our efforts to help employees achieve financial, mental and physical well-being status.

Eligible branch employees receive $100 in monthly Smart Benefits, helping make their commute more convenient and affordable.

Confidential solutions and assistance are available to employees and their families.

Access to Labor CU membership, including low-interest rates on loans.

Labor CU encourages all employees to further their education and take advantage of additional training.

A benefit designed to provide financial flexibility and peace of mind. Access a portion of earned wages before scheduled payday.

Protect what matters most with employer-provided Life and Accidental Death & Dismemberment (AD&D) insurance, giving you and your loved ones added financial peace of mind.

** Complete information on compensation and benefits package will be shared by HR upon joining the Labor Credit Union.

The Engagement Officer Position is an essential position within Labor Credit Union (Labor CU), that will enable the credit union to provide quality-driven member service to existing and potential members of the credit union.

Labor CU aims to be Bold & Innovative
, Convenient
, and Inclusive
, and exhibit a Culture of Leadership
, and Financial Stability
. This position will maximize lending and sales opportunities for the credit union by engaging with members who apply for credit or membership. This includes secured and unsecured consumer loans (Auto, Personal, Credit Cards), lines of credit, and Home Equity Lines of Credit (HELOC), as well as other deposit products offered through the credit union that will benefit the member.

To achieve this, the Engagement Officer will:

• Demonstrate Core Pillars: Actively embody and promote the credit union's core values.
• Execute
  
  Key Responsibilities:
  
  Successfully fulfill the duties outlined below.
• Proactive Engagement: Initiate and process member account and loan application requests.
• Quality Service: Provide exceptional service and support throughout the member journey.
• Timely Onboarding: Ensure efficient and timely processing of share/deposit accounts and loan closings.
• Ancillary Product Sales: Identify and promote relevant products and…