Interdisciplinary; Family Advocacy Program Case Manager

Overview

Incumbent is assigned to Commander, Navy Installations Command (CNIC), Washington, DC or Millington, TN;
Fleet and Family Readiness (FFR) Programs (N9);
Family Readiness Division. The role is responsible for providing oversight, guidance, and accountability for the full range of responsibilities associated with the Navy's Family Advocacy Program, including policy development, program evaluation, and collaboration with installation-level FAP staff.

• Provides program oversight, procedure guidance, and support for the Family Advocacy Program (FAP) at the headquarters level, ensuring consistent implementation across Navy installations and alignment with Department of the Navy (DON) and Department of Defense (DoD) standards.
• Monitors program performance, assessing compliance with strategic objectives, and addressing challenges related to program delivery. Provides authoritative guidance to installation-level teams, ensuring effective execution of FAP initiatives that support the safety and well‑being of service members and their families.
• Develops, reviews, and implements FAP procedures and guidance that address child abuse, domestic abuse, and family violence prevention. Procedures are crafted to incorporate evidence‑based practices, align with overarching DON/DoD policy, and remain adaptable to evolving challenges.
• Supports the headquarters review team for Incident Determination Committee (IDC) reviews, ensuring complex and sensitive cases are reviewed thoroughly and consistently, in accordance with policy and regulatory guidance.
• Conducts detailed analyses of FAP program data to evaluate effectiveness, identify service gaps, and recommend program improvements. Data‑driven insights are used to inform resource allocation and policy adjustments, with regular reports provided to senior leadership.
• Provides subject‑matter expertise and professional development opportunities for installation‑level FAP personnel. Equips staff with the skills and knowledge needed to address sensitive and complex cases effectively through workshops, webinars, and tailored training materials.
• Serves as a consultant on high‑profile or challenging cases, offering expert guidance on case management, program implementation, and adherence to IDC protocols.
• Fosters collaboration between FAP and internal/external stakeholders to enhance program effectiveness.
• Works closely with Fleet and Family Support Centers (FFSCs), Counseling, Advocacy, and Prevention (CAP) programs, and other DON offices to ensure integrated service delivery and alignment with Navy Quality of Life initiatives.
• Liaises with DoD programs, civilian agencies, and community organizations, facilitating coordinated responses to cases involving multiple stakeholders.
• Coordinates with stakeholders and supports in implementing comprehensive prevention strategies to address systemic risk and protective factors across the military community.
• Provides leadership with analysis, execution guidance, and monitoring of research‑based prevention and intervention programs aimed at reducing incidents of family violence, promoting resilience, and fostering healthy environments.
• Oversees the integration of telehealth services within FAP, ensuring secure use of approved platforms and resolving logistical or technical challenges.
• Ensures the FAP remains a leading model for addressing and preventing family violence within the Navy through proactive engagement and robust partnerships.
• Serves as the subject‑matter expert for the Navy's Transitional Compensation for Abused Dependents (TCAD) program, managing the complete case lifecycle from intake and eligibility verification to coordinating benefits with DFAS and providing ongoing case management for recipients.
• Collaborates with installation‑level FAP staff, Victim Advocates, and command leadership to analyze TCAD program trends, develop data‑informed prevention strategies, and provide expert guidance to stakeholders to strengthen the Navy’s coordinated community response to domestic abuse.

• Must pass all applicable records and background check.
• Must successfully pass the E‑Verify employment verification check.…