Senior Director, Government Skilling Programs

It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today - Service Now stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work.

But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone.

Service Now University is seeking an exceptional senior leader to build and scale our global government skilling initiatives across the public sector. This newly created Senior Director role will orchestrate SNU's government programs, currently distributed across several teams, into a unified, strategic function that positions Service Now as the definitive skills partner for governments worldwide. You will own the vision, strategy, and execution of initiatives aimed at skilling 1 million government professionals by December 2027, translating the massive reskilling opportunity across 350 million public sector employees into compelling programs and narratives that demonstrate Service Now's relationships and impact with governments globally.

This is a high-visibility, high-impact role reporting directly to the VP, Customer Acceleration. You will serve as the primary liaison between Service Now University and global government stakeholders, working closely with P5 leadership to position our government skilling efforts as a strategic differentiator in capturing market share across federal, state, and local agencies worldwide. You will build the infrastructure, partnerships, and storytelling capabilities needed to make Service Now University the preeminent global provider of public sector workforce transformation.

** What You'll Do:*
* Strategic Leadership & Vision

+ Define and execute the global government skilling strategy, positioning Service Now University as the partner of choice for public sector workforce transformation across federal, state, and local government agencies worldwide

+ Build and articulate a compelling vision that translates the opportunity of 350 million public sector employees into concrete programs, partnerships, and measurable outcomes

+ Serve as the primary strategic advisor to P5 leadership on government skilling initiatives, providing regular executive briefings, impact reports, and strategic recommendations that demonstrate Service Now's leadership in the public sector

+ Develop and own the roadmap to achieve 1 million skilled government professionals by December 2027, establishing clear milestones, resource requirements, and success metrics

Program Orchestration & Delivery

+ Orchestrate and integrate government skilling initiatives currently spread across multiple Service Now University teams, creating unified intake processes, governance structures, and delivery frameworks

+ Manage complex, cross-functional program delivery involving internal stakeholders across Global Learning & Development, Customer Acceleration, Sales, Marketing, Legal, and Finance

+ Lead program intake and prioritization processes, ensuring alignment with Service Now's strategic priorities and maximum impact per resource invested

+ Establish and monitor program KPIs including enrollment, completion rates, certification attainment, employment outcomes, government partnerships secured, and economic impact delivered

Partnership Development & Stakeholder Management

+ Build and maintain strategic relationships with government leaders, workforce development agencies, public funding bodies, and regulatory authorities across federal, state, and local levels globally

+ Represent Service Now University in high-stakes government engagements, including RFP responses, funding proposals, compliance negotiations, and strategic partnership discussions

+ Partner with Service Now sales leadership to identify government skilling opportunities that advance commercial objectives while delivering public value

+ Navigate complex public sector procurement processes, ensuring compliance with funding agreements, reporting obligations, and regulatory requirements across different government jurisdictions

Brand Building & Executive Storytelling

+ Develop and execute a comprehensive communications strategy that positions Service Now University's government impact for P5 leadership, board members, investors, and external stakeholders

+ Create compelling narratives, case studies, and data visualizations that demonstrate Service Now's relationships and measurable impact with governments worldwide

+ Lead thought leadership initiatives including speaking engagements, published research, and industry forums that establish Service Now as the global leader in public sector workforce transformation

+ Develop ROI frameworks and impact measurement strategies that quantify employment…