Administrative Supervisor - OBGYN

Job Summary

This position will perform a variety of secretarial/administrative duties for the Department of OBGYN through extensive patient contact, including supervision of the department's administrative assistants.

Location: Travel to Bethesda and Washington D.C.

• Oversee daily operations and supervision of the department administrative assistants including onboarding and offboarding, performance management, and time and attendance.
• Confirm the following reports are tended to: OB RAD Authorization, Labor and Delivery Report, Pending, No-Show.
• Manage confirmation of authorizations for in-office procedures, patient paperwork and ensure tasks are completed in a timely fashion.
• Ensure accurate scheduling by team members for patient appointments, tests and procedures using a computerized scheduling system; prepare appointment notices; provide patient instructions verbally; confirm appointments and register patients into a computerized system.
• Review and manage provider schedule daily for accuracy and double bookings only approved by the provider; enter accurate and timely master schedule entry.
• Obtain, document and verify patient demographic, financial and insurance information using a computerized scheduling system; perform pre-registration activities to gather demographic information; determine medical insurance coverage; identify patients with delinquent accounts.
• Provide periodic training and renew staff expectations for performance and growth.
• Hold daily huddles to reinforce updates in workflow and modulate communication between administrators and providers.
• Pre‑certify all surgical procedures, authorize in‑office procedures and coordinate all preoperative appointments including initiating Rx and radiology orders.
• Contact primary care physician and request necessary referrals for testing.
• Gather all results from preoperative appointments before surgery.
• Fax information to the surgical unit.
• Responsible for clinical mail correspondence for physicians; other miscellaneous administrative duties (medical records requests, etc.);
  Touchworks/IDX/Touch Chart. Task or fax procedural reports, labs & reports to referring physicians.

• Education:
  
  Bachelor’s degree preferred or equivalent combination of training and experience is necessary; knowledge of medical terminology.
• Experience:
  
  Three years of administrative experience in a fast-paced healthcare setting.
• At least one year of supervisory experience is required.
• Experience working with patient records, billing, and scheduling in a clinical setting is needed for this position.
• Experience utilizing a computerized patient scheduling system or computer terminals is necessary.
• Familiarity with medical insurance and medical terminology is preferred along with referral and prescription intake experience.
• Knowledge of IDX patient scheduling/registration systems is preferred.
• Bi‑lingual preferred.

• Walk, bend, twist, and reach above the shoulder frequently in an office setting.
• Must be able to occasionally lift or carry and frequently push or pull up to 20 lbs. as part of the role.
• Regularly exposed to healthcare settings that may require personal protective equipment.
• Requires manual dexterity to operate a computer keyboard, calculator, copier machine, and other equipment.

MFA physicians provide comprehensive patient care, offering one practice for the whole person with 52 medical and surgical specialties. As members of the GW School of Medicine and Health Sciences faculty, MFA providers are teachers and mentors for medical students, residents, fellows, and researchers preserving the rich tradition of academics, research, and healing. In addition to maintaining a closely integrated alliance with The George Washington University and The George Washington University Hospital (GWUH), separately owned and operated by Universal Health Services (UHS), the GW MFA has active referring relationships with 12 area hospitals.

The GW MFA’s leading healthcare presence in the DC metro region is complemented by a network of community-based practices in DC, Maryland, and Virginia. Given its geographic location in central NW Washington, DC, and proximity to more than 175 resident embassies, the MFA continues to evolve its international clinical outreach.