Patient Administrative Coordinator

About Us

Team Rehab is a therapist-owned network of outpatient clinics across Michigan, Illinois, Indiana, Wisconsin, and Georgia. Since 2001, we’ve been delivering exceptional outcomes, outstanding patient satisfaction, and a work culture that supports and values every team member.

Team Rehab mission:
Provide the best outpatient physical and occupational therapy. Make therapy enjoyable for patients. Deliver measurable improvements in health and quality of life.

• Low cost medical plan options, plus dental & vision coverage.
• 401(k) match to help you plan for your future.
• Profit sharing so you share in the company’s success.
• Equity opportunities for long‑term growth.
• Monthly bonus opportunities.
• Generous PTO and flexible scheduling.
• Professional development: $1500 per year for continuing education or student loan repayment - your choice.
• 40 hours of paid CEU time each year, in addition to PTO.

• A strong Equity & Engagement commitment — every team member’s voice matters.
• A collaborative environment where you’re part of improving patients’ lives every day.

Team Rehabilitation is seeking an outgoing, dynamic individual to be that all-important first point of contact within our clinic.

What You’ll Do:

• Greet patients in a friendly, outgoing manner. Verify appointments and assist in completing any necessary paperwork.
• Ensure 360 communication with patients, physicians, other staff members and anyone else involved in the patient’s care – including any necessary follow‑ups.
• Maintain complex schedules while ensuring all patients are scheduled the appropriate number of visits. May include coordinating with the Physical Therapist and other staff members to accommodate the patient’s needs.
• Assist patients with any insurance‑related questions. Verify and explain insurance benefits to every patient, as well as obtaining and tracking any authorizations needed.
• Accurately update and maintain records in the electronic medical and billing record system, including billing changes. Follow up for any additional information when appropriate.
• Collect copayments and process in an accurate, timely and professional manner. Issue any receipts and handle any billing‑related tasks.
• Accurately input data collected from in‑house research. This information provided is pivotal in determining clinic performance.
• Support the clinic performance by preparing management information, imputing data from in‑house research and assuming basic maintenance of clinic supplies and equipment.
• Respect patient privacy and adhere to any confidentiality policies.
• The Patient Administrative Coordinator must be able to multitask in a fast‑paced, demanding environment while staying on top of daily reports and tasks.
• Perform additional duties as assigned by the clinic director.

What We’re Looking For:

• No prior experience or education required.
• High school graduate or equivalent.
• Experience in a patient‑centered health care position is an advantage but is not necessary.
• Excellent verbal and written communication skills.
• Must possess solid basic computer skills.
• Commitment to diversity, equity, and inclusion.