Medical Front Desk Representative

Medical Front Desk Representative, Full-time, Washington, DC

Millions of people live with allergies, asthma, and complex immunological conditions that quietly disrupt their daily lives – from poor sleep and chronic discomfort to limits on how they work, move, and show up for the people they love. Too often, care is fragmented, reactive, or focused on managing symptoms instead of truly improving quality of life. Aller Vie Health exists to change that.

Our mission is simple but powerful: help patients achieve and maintain better health – free from the symptoms and suffering that hold them back. Through comprehensive, personalized care, we support patients at every stage of their journey, delivering real relief and measurable improvements in how they live day to day.

You’re motivated by patient-centered work and believe great care starts with integrity, accountability, and compassion. You take pride in delivering high‑quality care while supporting patients and teammates with empathy and professionalism. You bring optimism to your work, advocate for patients, and believe small moments of care can make a big difference.

Aller Vie Health is seeking a friendly, organized, and service‑oriented Medical Front Desk Representative to join our team. This vital role serves as the first point of contact for our patients and plays a key part in ensuring a seamless and welcoming experience at our clinic.

Location: 3301 New Mexico Ave N.W. Suite 223, Washington foxhall, DC 20016

Pay Range: Starting pay is $20 an hour, depending on experience.

• Greet patients warmly upon arrival and manage check‑in and check‑out processes with professionalism, accuracy, and care.
• Answer incoming calls, address questions and concerns, route calls appropriately, and take messages as needed.
• Schedule appointments and manage provider calendars, including follow‑ups and adjustments for delays or changes.
• Register new patients and maintain accurate demographic, insurance, and financial information.
• Facilitate smooth patient flow by communicating arrivals, wait times, and updates with clinical staff and providers.
• Collect co‑pays and payments at the time of service, including deductibles and outstanding balances; explain billing policies and assist patients as needed.
• Maintain and update patient records through data entry, scanning, faxing, and document management.
• Verify insurance eligibility, referrals, and authorizations in preparation for upcoming appointments.
• Review billing questions, claims, or denials and gather required information to support resolution.
• Monitor office supplies, coordinate equipment needs, and support daily administrative operations and special projects as needed.

• High school diploma or GED required.
• Prior experience in a healthcare or medical front office setting strongly preferred.
• Excellent interpersonal and customer service skills with a friendly, professional demeanor.
• Strong written and verbal communication abilities.
• Highly organized with attention to detail and the ability to multitask in a fast‑paced environment.
• Comfortable using Microsoft Office tools (Word, Outlook, etc.) and electronic scheduling or EMR systems.

• Ability to sit for extended periods and communicate effectively with patients, visitors, and staff.
• Regular use of hands and arms to write, type, and operate standard office equipment.
• Occasional physical activity, including reaching, bending, stooping, kneeling, or maintaining balance as needed.
• Perform repetitive tasks such as typing and reaching, including occasional overhead reaching.
• Ability to lift up to 50 pounds on an occasional basis and carry items weighing up to 25 pounds.
• Visual ability to maintain focus, depth perception, and peripheral awareness in a clinical office environment.

When you join Aller Vie Health, you become part of a purpose‑driven team dedicated to transforming lives through compassionate allergy care. We recognize and value the experience, perspective, and commitment you bring to our mission. In return, we offer competitive compensation and…