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Service Support Coach/Autism Case Manager
Job in
Washington, District of Columbia, 20022, USA
Listed on 2026-03-06
Listing for:
Positive Development
Full Time
position Listed on 2026-03-06
Job specializations:
-
Healthcare
Healthcare Management
Job Description & How to Apply Below
Service Support Coach
Schedule:
Monday-Friday 2:00PM-7:00PM (and one weekend-day - the weekend day will be flexed for one of the weekdays)
Setting:
Travelling in-home in Capitol Hill, D.C.
Pay: $30.00 per hour
Summary of RoleThe Service Support Coach ensures the fidelity, consistency, and effectiveness of Positive Development’s care delivery model by providing structured, non-clinical oversight, and coaching across the client’ care pathway treatment plans.
Key Responsibilities Oversight and Engagement Review- Conduct monthly session reviews (minimum 1x/month per child) to service delivery is consistently high quality
- Observe DPP sessions to identify areas for reinforcement, redirection, or non-clinical coaching
- Partner with Clinical Operator and DPP Manager to support family engagement and DPP alignment
- Review family schedules and session cadence to identify dormancy, missed sessions, or risk of disengagement.
- Communicate concerns to Clinical Lead
- Proactively partner with scheduling team to reschedule missed sessions and maintain consistency
- Support logistics and schedule alignment with care plan goals and block structure expectations
- Provide coaching to Scheduling, Matching, and field staff when readiness or execution issues arise.
- Partner with DPP manager to close gaps in service
- Deliver structured feedback to clinical and operational leaders to identify patterns and surface root causes
- Facilitate problem-solving and action planning for issues such as missed sessions, poor engagement, and DPP inconsistencies
- Review DPP documentation for completeness, clarity, and consistency with treatment plan
- Identify documentation issues or omissions and provide real-time coaching to DPPs
- Track documentation compliance trends and elevate quality concerns to the DPP Manager or Clinical Lead
- Log oversight reviews, coaching interactions, and action items in appropriate tracking systems
- Analyze service patterns and elevate service risk or engagement concerns to appropriate leaders
- Monitor risk flags and follow through on clients identified as disengaged or dormant. Communicate risks to clinical lead for caregiver follow up
- 401k with Employer Match
- Paid Time Off
- Amazon Medical One
- Referral Bonus Program
- Paid Sick Leave
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