Event Manager - Waldorf Astoria Washington DC

Overview

Event Manager - Waldorf Astoria Washington DC (HOT0

CAY8)

Event Manager - Waldorf Astoria Washington DC (HOT0

CAY8)

Waldorf Astoria Washington DC, 1100 Pennsylvania Avenue NW, Washington, DC 20004

Forge your legacy by joining the newest and highly anticipated Waldorf Astoria hotel, located at the epicenter of D.C. on Pennsylvania Avenue, as an Event Manager
. The iconic Old Post Office has been reimagined as Waldorf Astoria Washington DC – reclaiming its position as one of Washington, D.C.’s preeminent addresses where all are welcome. With 263 rooms, 38,000 square feet of event space, and 2 restaurants plus 3 bars, this is the new home for Washington, D.C.’s most consequential events, groundbreaking meetings, and unforgettable experiences.

What will I be doing?

As an Event Manager, you will oversee the execution of meetings and events, serving as the primary link between the hotel and the client throughout their on-site experience. You will coordinate with all hotel departments to ensure each team understands and fulfills its role during the event. By delivering a seamless and exceptional experience, you will play a key part in securing future business and repeat bookings.

Additionally, you will drive revenue by effectively upselling appropriate products and services. During the event, you will act as the client’s main point of contact, ensuring their needs are met and their expectations are exceeded.

Specifically, your essential functions will be to perform the following tasks to the highest standards:

• Provide direction and supervision to affected departments and team members during the execution of meeting and/or event.
• Directly serve on-site group and catering customers in a proactive manner.
• Organize, plan and prioritize duties by developing plans and goals.
• Timely communication to internal and external clients via telephone, email, written documents or in person.
• Demonstrate knowledge of job systems, products, booking systems, and processes.
• Resolve conflicts and negotiate with others while handling complaints, settling disputes, and resolving grievances and conflicts.
• Selling and influencing both internal and external clients.
• Make decisions and solve problems by analyzing and evaluating the issues and determining the best solution.
• Ensure high quality service by communicating and assisting others to understand the guest needs, providing direction and guidance, feedback and individual coaching when needed.
• Participate in customer site inspections and assist with the sales process as necessary.
• Other duties as necessary based on business needs

Classification: Full-Time

Shift: Various – must be available to weekdays, weekends, and holidays.

Pay Rate: The annual salary for this role is $75,000 and is based on applicable and specialized experience and location.

Medical Insurance Coverage Available - for you and your family

Minimum Years of

Experience:

one (1) year hospitality related experience at manager level.

It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:

• Knowledge of the hotel property management systems (Delphi.fdc)
• Significant experience in revenue management or a similar analytical role
• Relevant degree, in business development or other relevant business field, from an academic institution (CMP, CPCE)

Since being founded in 1919, Hilton has been a leader in the hospitality industry. Today, Hilton remains a beacon of innovation, quality, and success. This continued leadership is the result of our Team Members staying true to our Vision, Mission, and Values. Specifically, we look for demonstration of these Values:

• Hospitality - We re passionate about delivering exceptional guest experiences.
• Integrity - We do the right thing, all the time.
• Leadership - We re leaders in our industry and in our communities.
• Teamwork - We re team players in everything we do.
• Ownership - We re the owners of our actions and decisions.
• Now - We operate with a sense of urgency and discipline

In addition, we look for the demonstration of the following key attributes:

• Quality
• Productivity
• Customer Focus

The Benefits – Hilton is proud to…