Housekeeping Manager

Who are we looking for?

Professional people-person with a vivacious personality and the confidence to manage a unionized team. Preferably with Marriott experience, knows Lightspeed and worked in housekeeping before. Guests and colleagues are enamored with your excellent hospitality. Have a warm and welcoming personality. Detailed and analytically‑savvy. Can take charge and get the job done even when no one else is around. This position may require flexible scheduling availability.

• Competitive wages
• Exceptional benefit plan for eligible associates & their family members
• 401K matching program for eligible associates
• Complimentary manager’s parking
• Opportunity to grow with us, a top‑rated company on Glassdoor
• Discounts to any Marriott Brand Hotels and Crescent managed properties in North America for you & your family members
• A workplace that you can be proud of, where you are valued, trusted, and supported by the team

The Housekeeping Manager provides supervision and direction for all Housekeeping activities of the hotel to ensure the highest levels of cleanliness and guest satisfaction are maintained.

• Interview, hire, train, recommend performance evaluations, resolve problems, provide open communication, and recommend discipline or termination when appropriate.
• Provide clear direction in assigning and instructing housekeeping staff on the details of work.
• Plan, organize, and monitor staff activities to ensure compliance with quality assurance standards set by the hotel, including continuous visual inspection of guest rooms and public spaces such as restaurants, lounges, and meeting rooms.
• Manage finances of housekeeping and laundry operations including budget and inventory controls; analyze data and compile reports on expenditures, wages, labor, supplies, etc., in relation to hotel financial forecasts and budget.
• Establish and maintain adequate supplies for efficient operation of the housekeeping department.
• Distribute and delegate workload to guarantee maximum production and guest satisfaction with minimum labor and material expenses; monitor house count and make staffing adjustments accordingly.
• Ensure proper usage of chemicals and cleaning supplies by monitoring usage, providing complete training for employees, and ensuring proper labeling of hazardous supplies per the hotel hazard communication program.
• Plan and conduct staff meetings; attend related meetings to obtain and disseminate pertinent information.
• Evaluate condition of furniture, fixtures, decor, etc.; make recommendations and assist in coordinating rehab projects.
• Communicate both verbally and in writing to provide clear direction to staff.
• Comply with attendance rules and be available to work on a regular basis.
• Perform any other job‑related duties as assigned.

• Must have knowledge of housekeeping operations, great customer service skills, and be a team player.
• Long hours and flexible schedules sometimes required.
• Must be able to effectively communicate both verbally and written, with all levels of employees and guests in an attentive, friendly, courteous, and service‑oriented manner.
• Must be effective at listening to, understanding, and clarifying concerns raised by employees and guests.
• Must be able to multitask and prioritize departmental functions to meet deadlines.
• Approach all encounters with guests and employees in an attentive, friendly, courteous, and service‑oriented manner.
• Attend all hotel‑required meetings and trainings.
• Participate in M.O.D. coverage as required.
• Maintain regular attendance in compliance with Crescent Hotels & Resorts Standards and scheduling requirements.
• Maintain high standards of personal appearance and grooming, including wearing nametags.
• Comply with Crescent Hotels & Resorts Standards and regulations to encourage safe and efficient hotel operations.
• Maximize efforts toward productivity, identify problem areas and assist in implementing solutions.
• Must be effective in handling problems, including anticipating, preventing, identifying, and solving problems as necessary.
• Must be able to understand and evaluate complex information, data,…