Director of Front Office at InterContinental Washington DC - Wharf

Position: Director of Front Office at InterContinental Washington DC - The Wharf
** About Us*
* IHG Hotels & Resorts  is one of the largest hotel companies in the world and one of the world's leading hotel and resort companies with a family of 19 brands. Our purpose - True Hospitality for Good - comes to life in every one of our collections. With luxury and lifestyle, we are taking it to new heights.

Five visionary brands - Inter Continental, Regent Hotels, Six Senses, Vignette Collection and Kimpton Hotels - make up our luxury collection. Individually, they are icons. Together, they bring unforgettable and unparalleled experiences to travelers in over 430 hotels and resorts in 100 countries around the world.

Having recently added a host of incredible properties to our portfolio, we now stand as one of the world's leading luxury operators. Each of our hotels cultivates a distinctive style and ambience where we embrace every opportunity to give our guests unforgettable and unparalleled experiences.

** About the hotel*
* A luxurious hotel destination at The Wharf on D.C.'s Waterfront, the Inter Continental Washington D.C.

- The Wharf in the reimagined Wharf neighborhood brings sophistication to its contemporary style. Perfectly placed on the beautiful Potomac River, Inter Continental Washington D.C.

- The Wharf enjoys the most incredible waterfront views of D.C. Steps away from America's political epicenter, the hotel embraces guests with an exquisitely curated resort destination that reignites the river's edge and a captivating sanctuary in the center of The Wharf neighborhood, paying homage to the maritime and industrial-working heritage of its setting.  Featuring a relaxing seasonal rooftop pool with striking Potomac River views and the indulging full-service spa, The Spa at The Wharf, modern luxury, culture, and a rich history combine in the Wharf neighborhood to create a perfect atmosphere for guests and locals alike.

** About the*
* ** Director of Front Office*
* ** position*
* Our guests' memorable experiences have to start somewhere. So why not with you? We're looking for a new Director of  Front Office to take ownership of delivering exceptional first impressions - managing everything from registration and reservations to porter and concierge services.

** A little taste of your day-to-day*
* Every day is different, but you'll mostly be:

+ Managing and coaching your front office team to deliver memorable guest experiences and the warmest of welcomes

+ Engaging with guests to build personal relationships and remedy any complaints

+ Conducting regular front office inspections to ensure we're making the right first impression

+ Helping to prepare budgets and finding new ways to drive revenue from walk-ins and up-selling at the front desk

+ Training team members on PBX procedures and taking the lead during an emergency or crisis

+ Reporting into the Director of Rooms you'll manage a team of front desk employees across several specialisms.

** What we need from you*
* + Bachelor's degree / higher education qualification / equivalent in Hotel Management/ Business Administration

+ 3 years of Front Office/Guest Service experience including management experience

+ Must speak fluent English

+ Other languages preferred

** What you can expect from us*
* We give our people everything they need to succeed. From a competitive salary that rewards all your hard work to a wide range of benefits designed to help you live your best work life - including impressive room discounts and some of the best training in the business.

The salary range for this role is $85,000.00 to $90,000.00. This is the lowest to highest pay scale we in good faith believe we would pay for this role at the time of this posting. This rate is only applicable for jobs to be performed in Washington, DC. We may ultimately pay more or less than the posted range, and the range may be modified in the future.

An employee's pay position within the pay range will be based on several factors including, but limited to, relevant education, qualifications, certifications, experience, skills, seniority, geographic location, performance, shift, travel requirements, sales or revenue-based metrics, and business or organizational needs.

This job is also…