Front Desk Supervisor at InterContinental Washington DC - Wharf

About Us

IHG Hotels & Resorts is one of the largest hotel companies in the world and one of the world’s leading hotel and resort companies with a family of 19 brands. Our purpose – True Hospitality for Good – comes to life in every one of our collections. With luxury and lifestyle, we are taking it to new heights.

A luxurious hotel destination at The Wharf on D.C.’s Waterfront, the Inter Continental Washington D.C. – The Wharf brings sophistication to its contemporary style. Perfectly placed on the beautiful Potomac River, it enjoys the most incredible waterfront views of D.C. Steps away from America’s political epicenter, the hotel embraces guests with an exquisitely curated resort destination that reignites the river’s edge and offers a captivating sanctuary in the center of The Wharf neighborhood.

First impressions count. To deliver memorable experiences off to an unforgettable start, we’re looking for a Front Desk Supervisor who can make transactions feel seamless, offer exceptional local insights, anticipate every request to make our guests feel right at home and guide the team to success.

• Coaching your front office team to deliver memorable guest experiences and the warmest of welcomes
• Kicking off truly memorable guest experiences with the warmest of welcomes
• Acknowledging IHG Rewards Club members and returning guests in person or over the phone
• Taking, managing, and receiving payments for guest bookings
• Making the check‑in and check‑out process feel swift and seamless
• Staying a step of our guests’ needs to anticipate requests and offer tailored recommendations
• Being our guests’ trusted contact – helping with everything from bill issues to restaurant recommendations

• Higher education qualification / equivalent in Hotel Management/ Business Administration
• 3 years of Front Office/Guest Service experience
• Communication skills – guests will need to come to you with concerns as well as compliments, so you’ll be easy to talk to
• Your problem‑solving skills will turn issues into opportunities, so every guest leaves with great memories
• Fluency in the local language – extra language skills would be great, but not essential

We give our people everything they need to succeed. From a competitive salary that rewards all your hard work to a wide range of benefits designed to help you live your best work life – including a full uniform, impressive room discounts and some of the best training in the business. The hourly pay rate for this role is $27.00. This rate is only applicable for jobs to be performed in Washington, DC.

We may pay more or less than the posted rate, and the rate may be modified in the future. An employee’s pay position within the pay range will be based on several factors including, but limited to, relevant education, qualifications, certifications, experience, skills, seniority, geographic location, performance, shift, travel requirements, sales or revenue‑based metrics, and business or organizational needs.

• Comprehensive package of benefits including paid time off, medical/dental/vision insurance, 401k, and many other benefits to eligible employees

IHG Hotels & Resorts provides equal employment opportunities to applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability. We promote a culture of trust, support, and acceptance by always welcoming different backgrounds, experiences, and perspectives.

• The salary range listed is the lowest to highest pay scale we, in good faith, believe we would pay for this role at the time of this posting. We may ultimately pay more or less than the posted range, and the range may be modified in the future. An employee’s pay position within the pay range will be based on several factors, including relevant education, qualifications, certifications, experience, skills, seniority, geographic location, performance, shift, travel requirements, sales or revenue‑based metrics, and business or organizational needs.
• No amount of pay is considered to be wages or compensation until it is earned, vested, and determinable. The amount and availability of any bonus, commission, or other form of compensation allocable to a particular employee remain in the Company’s sole discretion unless and until paid and may be modified at the Company’s sole discretion, consistent with the law.
• If you require reasonable accommodation during the application process, please .
• IHG does not accept applications, inquiries, or unsolicited CVs/resumes from staffing or recruiting agencies. Please  for our agency policy.
• If you are a resident of or applying to a job opening in the State of Washington, please  to read about applicable benefits.