Guest Service Agent - Washington

Position: Guest Service Agent - Washington Hilton
The historic

Washington Hilton  (Use the "Apply for this Job" box below). hilton com/en/hotels/dcawhhh washington hilton/ is seeking a full time Guest Service Agent to join their Front Office team  This 1107 room property is within blocks of Dupont Circle and Adams Morgan, with The White House and National Mall less than two miles away

In this role, you will act as part of a team of agents and will collaborate with other hotel departments to fulfill guest needs   effective/professional communication is required of this position  Other attributes of an ideal candidate include previous guest facing customer service experience, with the use of computer based systems and multi line phone systems at its core  Additionally, this is a fast paced position where multi tasking with attention to detail is paramount

The ideal candidate has full availability to work the ever changing schedule of hospitality  This is a fantastic opportunity for those seeking to begin their hospitality career

** Shift Pattern:
** Full availability with schedules, with primarily PM and overnight shifts, starting as early as 2:45PM and ending as late as 11:15PM and overnight shifts starting as early as 11:15PM and ending at 6:45AM, weekends and holidays availability required

** Pay Rate:** $30 55   $30 95 per hour  final offer based on experience , plus potential for additional income through upselling

** Medical Insurance Coverage available** - for you and your family

** The Benefits** - Hilton is proud to support the mental and physical wellbeing of all Team Members so they can Thrive personally and professionally in a diverse and inclusive environment, thanks to innovative programs and benefits such as:

+ Access to pay when you need it through Daily Pay
+ Mental health resources including Employee Assistance Program
+ Best in Class Paid Time Off  PTO
+ Go Hilton travel program: 100 nights of discounted travel
+ Parental leave to support new parents
+ Debt

Free Education:

Team Members will have access to a wide variety of educational credentials through our partnership with Guild Education, including: college degrees and professional certifications
+ 401K plan and company match to help save for your retirement
+ Hilton Shares:
Our employee stock purchase program  ESPP    you can purchase Hilton shares at a 15 percent discount
+ Career growth and development
+ Team Member Resource Groups
+ Recognition and rewards programs

 Available benefits may vary depending upon property specific terms and conditions of employment and the terms of the collective bargaining agreement if applicable

** What will I be doing?*
* As a Guest Service Agent, you would be responsible for greeting and registering guests and checking guests out of the hotel in the hotel's continuing effort to deliver outstanding guest service and financial profitability  Specifically, you would be responsible for performing the following tasks to the highest standards:

+ Greet guests and complete the registration process to include, but not limited to, inputting and retrieving information from the computer, confirmation of guest information and room rate, selection of rooms, coding electronic keys, promoting marketing programs, providing a welcome packet and ensuring guest knows location of room and/or has a bell person accompany him/her
+ Assist guests with check out including, but not limited to, ensuring rooms and services are correctly accounted, using the point of sale system, handling money, processing credit and debit cards, accepting and recording various forms of payment, converting foreign currency, making change and processing gift certificates and cards
+ Demonstrate a thorough knowledge of hotel information including, but not limited to, room categories, room rates, packages, promotions, the local area and other general product knowledge and answer guest questions and inquiries
+ Use up selling techniques to promote hotel services and facilities and to maximize room occupancy
+ Respond to guest inquiries and requests and resolve issues in a timely, friendly and efficient manner
+ Field guest complaints, conduct research and resolve and negotiate solutions for guest satisfaction
+ Receive, input, retrieve and relay messages to guests

** What are we looking for?*
* Since being founded in 1919, Hilton has been a leader in the hospitality industry  Today, Hilton remains a beacon of innovation, quality, and success  This continued leadership is the result of our Team Members staying true to our Vision, Mission, and Values  Specifically, we look for demonstration of these Values:

+ Hospitality   We're passionate about delivering exceptional guest experiences
+ Integrity   We do the right thing, all the time
+ Leadership   We're leaders in our industry and in our communities
+ Teamwork   We're team players in everything we do
+ Ownership   We're the owners of our actions and decisions
+ Now   We operate with a sense of urgency and discipline

In addition, we look for the demonstration of the following key attributes:

+ Quality
+…