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Event Manager / Planner Customer Service Rep

VIP Guest Experience Leader

Job in Washington, District of Columbia, 20022, USA
Listing for: The Fairmont Hotel
Full Time position
Listed on 2026-03-04
Job specializations:
  • Hospitality / Hotel / Catering
    Event Manager / Planner, Customer Service Rep
  • Customer Service/HelpDesk
    Event Manager / Planner, Customer Service Rep
Salary/Wage Range or Industry Benchmark: 63000 - 75000 USD Yearly USD 63000.00 75000.00 YEAR
Job Description & How to Apply Below
A luxury hotel brand in Washington D.C. seeks a Guest Experience Manager to enhance the guest's journey and ensure exceptional service. Responsibilities include managing the Concierge and Royal Service departments, ensuring personalized experiences for VIP guests, and collaborating closely with operational teams. Ideal candidates have a minimum of 2 years in management roles and a strong customer service orientation. Competitive salary range of $63,000 - $75,000 offered with benefits like paid time off and insurance coverage.
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